Pharmacy Graduate - Greater Lehigh Valley

At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and make ideas happen. As a team member here, that's exactly what you'll help us do. You'll share your ideas, learn new skills, and really make a difference for not only your team, but for your customers and your community.

Job Summary:

Engages in post-graduate pharmacy activities under direct supervision of licensed pharmacist to fulfill the State Board of Pharmacy requirements. Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines, company policies and procedures. Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience.

Job Responsibilities:

Customer Experience

• Engages customers and patients by greeting them and helping with products and services.
• Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services.
• Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
• Participates and assists in community events as requested by Store Manager, Pharmacy Manager or Regional Pharmacy Manager

Operations

• Under direct supervision of a licensed pharmacist, counsels' patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management under the direct supervision of the licensed pharmacist.
• Reviews, interprets, and accurately dispenses prescribed medications when necessitated by workload.
• Ensures the pharmacy operates in accordance with regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities, and soliciting employee suggestions
• Ensures the use of all elements of the Third-Party dispensing guidelines in conjunction with state and federal controlled substance laws when filling prescriptions.
• Maintains current knowledge of information technology associated with pharmacy systems to provide support to customers as well as pharmacy staff.
• Ensures the accurate processing of third-party insurance claims to resolve customer issues and prevent payment rejections. Follows- up with insurance companies as well as medical providers and participates in 3rd party audit.
• Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions.
• Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
• Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI's with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
• Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
• Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).

People & Performance Management

• Assists the Pharmacy Manager and Staff Pharmacist with team member training.
• Reinforces the direction of Pharmacy Manager and Staff Pharmacist in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering team member development.
• Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.

Training & Personal Development

• Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
• Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.
• Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.

Communications

• Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Basic Qualifications

• Bachelor's degree in Pharmacy from accredited University
• Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
• Intern permit/certificate issued by the respective Board of Pharmacy, if required.
• Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of completion of intern hours.
• Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
• Certified Immunizer

The GIANT Company is an equal opportunity employer. We comply with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.