Media and Learning Services Support Technician I

Position Description:

We're looking for those individuals-the creative thinkers and innovation seekers-who are content with nothing short of changing the world. Discover the endless opportunities within the Medical College of Wisconsin (MCW) and be inspired by the work we can do together to improve health, and make a positive, daily impact in our communities. In the role of a Media and Learning Services Support Technician I you will be working in our Finance and Administration Department.

Summary

Working in a team environment, this person will provide high level of customer services and technical support to faculty, staff and students and maintain all audio visual and other related equipment requirements for both the conference rooms and students teaching spaces at the College. This position and along with the other team members will be responsible for remote monitoring of all classroom and events, providing remote classroom assistance, establishing and monitoring video conferences, dispatching in-room classroom support technicians and monitoring lecture capture recordings. The position will work in a team environment that provides various institutional media and production services.

Primary Responsibilities

• Set-up, connect, troubleshoot and program all of the audio visual and instructional equipment, technology and supplies for classroom, conference rooms, lecture halls and teaching labs at the College. Ensure proper preventive maintenance is performed on audio visual equipment and the equipment is maintained.
• This position and along with the other team members will be responsible for remote monitoring of all classroom and events, providing remote classroom assistance, establishing and monitoring video conferences, dispatching in-room classroom support technicians and monitoring lecture capture recordings. Utilize sophisticated equipment including broadcast video switchers and robotic PTZ cameras to record events and classes from the Media Services Center. Monitor tickets and maintain logs.
• Provide instructions to faculty, staff, students and guests who uses the audio visual equipment, collaborative tools (video, web and voice services) and other supporting classroom technology. Be present at start of lectures or events to ensure audio visual equipment and technology is successfully working.
• Maintain the content capture solution at the College. Ensure medical school and event capture schedules are capturing during a scheduled event and uploading to the Student Learning Management System. The position live web streaming in the classrooms and events. This will include entering the medical school schedules on a weekly basis. Provide videotaping of special events and some minor editing.
• Approve, confirm and negotiate room (as needed) requests in the Resources Scheduling System reserving rooms and equipment for lectures, labs, classes, conferences, seminars, exams, etc. Maintain and update the Room Scheduling System to add, modify and change conference room information. Import the medical school and graduate school student class schedules. Provide training to our users.
• Provide functional support for the enterprise and educational solutions. This includes the following: Content Capture Solution (Panopto), Polycom Video Conferencing Solution, Enterprise Room Scheduling System (EMS), and Digital Display (FourWinds).
• Interface with Campus Operations, Education and College departments to assure proper set up of furniture or special equipment requested in the rooms.
• Provide technical support to students.
• Other duties as assigned.

Knowledge - Skills - Abilities

• Knowledge of set-up and A/V equipment and technology within the classroom and conference room in an academic setting.
• Knowledge of audio, video production and editing technologies.

#LI-AV1

Preferred Schedule:



Monday - Friday 8:00 - 4:30

Position Requirements:

Qualifications

Appropriate experience may be substituted for edcuation on an equivalent basis.

Minimum Required Education: Associate Degree in Communications, Audio Visual or Computer Services

Minimum Required Experience: 2 years of related experience

Preferred Education: Bachelor's degree in Communications, Audio Visual or Computer Services

Preferred Experience: 3+ years of related experience (preferred)

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Pet Insurance
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a full list of positions see: www.mcw.edu/careers

For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring - Collaborative - Curiosity - Inclusive - Integrity - Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination


The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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