Technical Care Specialist

Nokia of America Corporation, Technical Care Specialist (Multiple Positions), Dallas, TX.

SALARY RANGE: $121,876 - 169,907 per year

WORK SCHEDULE: 40 hours per week, M-F (9:00 a.m.-5:00 p.m.)

Nokia of America Corporation, Technical Care Specialist (Multiple Positions), Dallas, TX. Provide end-to-end support to Nokia customers utilizing Nokia's Mediation software. Analyze, investigate and provide software solution to support issues raised by customers using Nokia Mediation software. Troubleshoot and resolve issues within the customers' SLA. Perform root-cause analysis on customer issues with Nokia's Mediation software solutions. Carry out modifications and fixes to the Nokia Mediation solutions source code. Partake, as per the schedule, in the 24/7 on-call duty for the Nokia's US telecom customers critical & outage cases with the Nokia Mediation product. Build the capability in the Nokia US software support team for the end-to-end Nokia Mediation product support. Provide measurable input into new products, processes, standards or operational plans in support of business strategies. Analyze, develop and implement concepts and solutions as a subject matter expert. #LI-DNI

JOB REQUIREMENTS: Must have a Bachelor's degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 5 years of related work experience. In lieu of a Bachelor's degree, employer is willing to accept 2 additional years of experience.

Of the required experience, must have at least 5 years of experience with the following: Scripting and Operating system in Unix or Linux; Mediation domain knowledge of call flow, CDR processing and enrichment cycle; Postgres, MariaDB, In-memory DBs, Oracle RDBMS, Hadoop or SQL; Programming languages, including Java, Python, Perl, or C/C++; and, Networks, IP trace or Cloud technologies.

Domestic travel required up to 10%.

Employer will accept any suitable combination of experience of education, training or experience.

QUALIFIED APPLICANTS: Interested applicants should email their CV to us.jobs@nokia.com & specify Requisition #TX25-2404339 in the subject line.

If offered employment, must have legal right to work in the U.S. EOE.

Nokia of America Corporation offers a comprehensive compensation and benefits package.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program