Help Desk Assistant

POSITION SUMMARY: We are seeking responsible, self-motivated students to
staff our campus-wide IT support services, respond to e-mail inquiries, sort
and process work tickets, run routine IT repairs on campus, and help with
special projects such as mass installations of software/hardware. The
successful candidates will be assigned to work directly with IT management and
distributed local IT staff to resolve technology issues in various departments.

DUTIES AND RESPONSIBILITIES: * Plays an integral role as front-line staff in
the IT support operations of the UNM Valencia campus by responding to and
troubleshooting email, online, and in-person inquiries * Manage computer
lab/classroom systems with IT Staff * Configures, manages and repairs
computers, printers, smartphones, and other devices used by faculty, staff and
students * Provides in-the-field assistance to users with various computer
hardware and software issues * Utilizes a central ticketing system to
communicate with colleagues and resolve issues in conjunction with higher-level
IT resources both centrally and within their assigned department * Assists in
maintaining inventory of equipment and supplies

Equivalencies not found for this position

MINIMUM QUALIFICATIONS:

* Exceptional communication and customer service
skills with a strong work ethic

* Knowledge of Microsoft and/or Mac OS software
and services (including operating systems and productivity software such as
Microsoft Office)

* Ability to evaluate and solve information technology
problems

* Ability to provide technical guidance and training

* Skill
configuring, troubleshooting and repairing computer hardware

WORKING CONDITIONS
AND PHYSICAL EFFORT:

o Work is normally performed in a typical interior/office
work environment

o Appropriate office attire required o Limited physical effort
required (lifting up to 50 lbs)

o Limited exposure to physical risk

PREFERRED
QUALIFICATIONS:

* Available at least 20 hours per week, ideally between 8am and
5pm Monday through Friday

* Strong analytical skills to help staff resolve
technical problems

* Previous experience in an IT support environment

*
Experience with Apple (Mac) operating systems and devices

* Genuine interest in
information technologies and ability to manage the rapid pace of change that
comes with that industry

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.