Manager Cloud Onboarding

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Responsibilities:

• Cloud & Application Onboarding:

• Own the end-to-end onboarding lifecycle for telecom-grade applications to a Red Hat OpenShift-based Kubernetes environment.
• Partner with platform engineering, DevOps, and application teams to validate requirements, design onboarding blueprints, and ensure operational readiness.
• Drive the adoption of cloud-native patterns (e.g., microservices, containers, observability) and ensure telecom workloads meet SLAs for performance and resilience.

• Technical Leadership:

• Serve as the technical authority for onboarding activities, guiding design decisions, troubleshooting issues, and establishing platform best practices.
• Lead architecture reviews and onboarding planning sessions, aligning application needs with cloud infrastructure capabilities.
• Champion standardization across onboarding projects, promoting reusable patterns and consistent governance models.

• People Management & Mentoring:

• Manage a small but growing team of cloud engineers and onboarding specialists, providing clear expectations, coaching, and performance feedback.
• Foster a culture of collaboration, continuous learning, and psychological safety, where team members are empowered to innovate and grow.
• Support individual development plans, encourage technical certifications, and offer mentorship in cloud design, platform tooling, and leadership skills.
• Act as a role model and first-line advocate for diversity, inclusion, and a healthy team culture.

• Strategic Influence & Cross-Functional Alignment:

• Align onboarding initiatives with broader cloud strategy, business priorities, and platform scalability goals.
• Act as a trusted liaison between infrastructure, security, network operations, and business stakeholders-ensuring clear communication and shared ownership.
• Represent the team in steering committees, executive updates, and quarterly planning cycles; effectively translate technical risks and opportunities into actionable business context.

• Process Improvement & Operational Maturity:

• Define and improve onboarding processes, including intake workflows, technical assessments, and production readiness criteria.
• Use metrics and retrospectives to drive continuous improvement and accountability.
• Contribute to budgeting, capacity forecasting, and resource planning to scale onboarding operations responsibly.

• Knowledge, Skills and Abilities:

• Hands-on experience with Kubernetes, Red Hat OpenShift, and cloud-native development principles.
• Understanding of wireless telecommunications technologies (e.g., VoLTE, EPC, IMS) in the context of cloud integration.
• Familiarity with automation, CI/CD tools, service mesh, and observability frameworks.
• Strong interpersonal skills with a proven ability to lead through influence and empathy.
• Demonstrated aptitude for managing priorities, stakeholder expectations, and project delivery timelines.
• Passion for mentoring and a clear commitment to developing others-ideal for candidates transitioning into their first official management role.

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.