Business Services Specialist (Onsite)

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

Essential Functions:

• Demonstrate TSTC Core values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and members of the community.

• Business Services: Serve as a primary resource for managing procurement, travel coordination, contract processing, and budget management within the External Relations Division. Facilitate communication with internal TSTC departments, including the Financial Services team, to ensure accurate reporting and compliance with organizational policies. Monitor expenditure patterns, prepare budget reports, and support strategic decision-making.

• Technology Support: Maintain the administration and security of internal procurement and budget management tools shared within the External Relations Division. Track and report on procurement activities, contracts, and travel through various platforms and techniques. Ensure that these systems are accessible, user-friendly, and meet the division's operational needs.

• Customer Service: Assist divisional team members with procurement, travel, and budget-related inquiries. Provide guidance on navigating internal systems and ensuring compliance with policies. Address requests and concerns promptly, offering clear and actionable information to support the division's objectives.

• Process Improvement: Identify and implement opportunities to streamline procurement, travel, contract processing, and budget management workflows. Apply best practices to enhance efficiency and reduce costs. Work with stakeholders to develop and refine processes that align with the division's goals and organizational standards.

• Decision Support: Analyze financial data to support budget planning, procurement decisions, and travel management. Offer recommendations based on data insights and trends, and assist in creating action plans for strategic and operational decisions.

• Internal Audit: Conduct regular reviews of procurement, travel, and budget management activities to ensure compliance with organizational policies and procedures. Perform audits to verify data accuracy, address discrepancies, and report findings to maintain data integrity.

• Policy Compliance & Internal Communication: Ensure adherence to organizational policies in procurement, travel, contracts, and budget management. Draft and distribute internal communications regarding procedural changes, new initiatives, and updates. Provide training and support to divisional team members on compliance and best practices.

• Project Management: Provide support for ad-hoc projects related to procurement, travel, contracts, and budget management. Apply analytical skills and operational expertise to drive project success, collaborating with cross-functional teams to address challenges and implement solutions.

• Training: Provide hands-on assistance and training to divisional team members on procurement processes, travel coordination, contract management, and budget tracking. Ensure proficiency in using internal systems and adherence to procedures for efficient and compliant operations.

Education/Experience:

• Associate's degree required. Bachelor's degree preferred.

• 2 years of required experience in customer service. 3 years preferred.

• 2 years experience in contract management, procurement, or related field.

• 1 year required experience in budget management and financial analysis. 2 years preferred.

Critical Competencies/KSAs:

• Customer Service and Teamwork: Commitment to customer service and teamwork demonstrated through proactive engagement and effective collaboration with stakeholders.

• Computer and Software Skills: Advanced proficiency in utilizing TSTC platforms and Microsoft Office Suite and familiarity with contract management, procurement, and budgeting tools.

• Cross-functional Collaboration: Ability to work independently and collaboratively across organizational levels, including senior management, while meeting deadlines and multitasking in a fast-paced and changing environment.

• Confidentiality and Integrity: Ability to exercise discretion in handling confidential and sensitive information related to data management and reporting, maintaining confidentiality and integrity at all times.

• Technology: Proficient in technology-based administrative systems. Preferred expertise in the TSTC systems of operation, Workday, Salesforce, Colleague, SSB, SSF & SDF Grants.

• Communication Skills: Exceptional communication skills, including written, verbal, and presentation skills, with the ability to convey complex technical information to diverse audiences in a clear and concise manner.

• Analytical Skills: Strong analytical skills, with the ability to interpret data and provide strategic recommendations. Gather and synthesize data, compile information, and prepare meaningful reports.

• Organization and Attention to Detail: This individual displays strong organizational skills and attention to detail, ensuring accurate, timely, and efficient task completion. This includes managing multiple tasks and projects simultaneously, prioritizing effectively, maintaining structured processes, and delivering high-quality results.

• Adaptability and Flexibility: Adapt to changing priorities, work in a fast-paced environment, and handle unexpected situations with poise. Flexibility in adjusting schedules and accommodating shifting demands.

• Ownership and Accountability: Superior organizational skills and ability to take ownership of deliverable deadlines, ensuring timely and accurate completion of tasks and projects.

Note: This job description is intended to provide an overview of the position and does not include an exhaustive list of all responsibilities and requirements. The Business Services Specialist may be assigned additional duties and responsibilities as deemed necessary by the supervisor or institution.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.