Associate Director Solutions Architect

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Lead a team of Solutions Architects to drive excellence in solutions development, solutions selling, and opportunity closure through strategic engagement with assigned customer base to maximize sales efforts.

• Discovering opportunities for more effective technical support to the sales team.

• Monitoring and redirecting efforts and resources as appropriate to maximize sales results.

• Developing and cultivating relationships with senior management and executive levels.

• Interfacing directly with client personnel at all levels as required to provide consistent, high quality technical support and to develop sales/service opportunities.

• Participating in customer meetings and presentations.

• Conducting periodic operations reviews with SAs to maintain a focus and cadence on excellence.

• Ensuring all SA's complete training against assigned curriculum roadmaps in a timely

• Conducting frequent, regular one on one sessions with each SA.

• Addressing performance concerns and ensure PDP or PIP is implemented when necessary in accordance with HR guidelines.

• Consistently sharing successes and expertise across the SA community.

• Engaging with peer organizations to resolve customer issues.

• Providing timely market information, drivers and customer feedback to our partner organizations for product and technology positioning and improvements.

This AD will lead a team of SD&E Solution Architects. The SD&E SA's will partner with Field SA's supporting assigned accounts and working with our customers. The manager will also work with downstream teams to get solutions design issues resolved and accelerate through the Verizon process. The SD&E SA's reporting to this manager will be presale's consulting, solution design, network documentation, assist with building automations tools, work to fix and enhance current Verizon process and tools, Process analysis and automation ideas for Global Presales organization. Responsibilities will include

• Manage & Prioritize the workload and resource planning for your SDE team members

• Guides and orchestrates their team on communicating with customers to understand their business needs or facilitates customer interactions to assess customer needs. Provides direction/guidance on the development of solutions across solution areas and support areas. Helps the team create vision for the customers and develop plans to realize revenue.

• Guides their team to build a network of partners to cross-sell and up-sell. Leads the team to identify new partners and evaluate partner capabilities. Facilitates the development of partner strategies and ensures execution.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Six or more years of experience in a variety of disciplines related to the selling of IT and managing telecommunications solutions.

• Six or more years of experience in a customer facing leadership role with accountability for end to end delivery (i.e. Solutions Architect, Sales Engineer, Service Delivery Architect ).

• Five or more years of architecture experience in conceptualization, definition and development of IT and/or telecom based products and services.

• Five or more years of experience delivering customer presentations and preparing customer-facing material such as RFP responses, proactive proposals and network/system designs.

Even better if you have one or more of the following:

• Current and valid industry certifications in one or more of the following, Cisco: Cisco Certified Design Associate/ Cisco Certified Network Associate (CCDA/CCNA), Cisco Certified Network Professional/ Cisco Certified Design Professional (CCNP/CCDP), Cisco Certified Voice Professional (CCVP),Microsoft, Tandberg, and/or Polycom.

• Experience in sales or service.

• Experience providing successful project delivery.

• Knowledge of TOGAF and/or ITIL standards for architecture and delivery.

• Financial analysis experience (P&L, ROI, cost analysis, business case development, etc).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.