Transitional Services Manager

Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You'll Do

We're excited to be adding a Transitional Services Manager to our growing team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The Transitional Services Manager will report directly to the Director of Residential Services and be part of the Hamilton Transitional team. This is a role requires strong leadership, organizational skills, and the ability to provide support to a diverse group of participants. The Transitional Services Manager will ensure that the Transitional Housing Program runs smoothly while also overseeing the operational functions of the program including oversight of the maintenance support, case management services for families, guiding them through intake, assessments, and resource connection to help them transition from homelessness to stability. The ideal candidate will have experience working with children, families, and be a liaison to city funders and stake holders.

What Your Day Looks Like

• Develop, implement, and manage community programs that support families and individuals impacted by trauma
• Apply trauma-informed principles to all aspects of program development, delivery, and evaluation
• Design and facilitate workshops addressing parenting, family resilience, mental wellness, and other community-identified needs.
• Monitor and evaluate program outcomes; use data to improve services and report on program impact
• Communicate with families about program opportunities and community resources
• Lead training sessions for staff and partners on trauma-informed care, best practices in community engagement, and program-specific topics
• Provide support to the Case Management team in providing personalized services to families, including intake, assessments, and individualized plans
• Support in collaboration with the Family Service Manager and Case Managers to connect families with community resources like housing, employment, mental health, and education
• Collaborate with the Children's Services team to plan and implement events and activities, including field trips and holiday events
• Oversee the preparation of progress reports, HSH annual city monitoring, support internal financial audits, ensure accurate of program documents, including Program Agreement, timely documentation of participant records through internal platforms and citywide One System and Carbon monthly, quarterly and yearly report in collaboration with the Director of Residential Services as needed
• Ensure program activities for families comply with organizational policies and confidentiality requirements
• Build relationships with community partners to advocate for families' access to necessary services
• Collaborate with Shelter and THP management team in support of workshops on life skills, crisis intervention, and empowerment to help families achieve long-term success
• Collaborate with Shelter and THP management on oversight of Grievance and compliance process. Ensuring Standards of Care are being met and ensuring the safety component of program
• Lead regular team meetings and case reviews to keep staff informed, supported, and aligned with program goals
• Model professional boundaries, confidentiality, and ethical standards
• Respond to emergencies, coordinating with authorities as needed
• Participate in staff development, training, and team meetings to foster a positive work environment
• Support evening and weekend program events to ensure program success
• On-call support to program when needed
• Contribute to developing strategies to improve program effectiveness and participant engagement
• Perform other duties as requested

What Makes You Successful in This Role

• Ability to work collaboratively with a diverse group of people and support a shared mission of serving vulnerable populations
• Highly organized, self-motivated, and capable of working independently while managing competing priorities.
• Passion for working with children and families and a commitment to improving their lives through meaningful services and support
• Engage underserved populations with cultural humility and respect, ensuring programming is equitable and accessible.
• Excellent judgment and the ability to handle sensitive situations with professionalism and empathy
• Excellent organizational skills and maintaining integrity of services
• Exercise and foster "Yes and" attitude with positivity and problem solving in mind
• Excellent communication skills both verbal and written

What You Bring

• Bachelor's degree in social work, Psychology, or related field preferred.
• Experience working with children and families, preferably in a shelter or homeless services setting
• Knowledge of community resources for low-income families, including housing, employment, and social services
• Proven ability to lead and motivate a team, balancing multiple priorities effectively
• Demonstrated understanding of trauma-informed care and sensitivity to the needs of individuals and families experiencing homelessness
• Bilingual abilities, especially in Spanish, preferred.
• Current CPR and First Aid Certification (or willingness to obtain).
• Proficient in Microsoft Office Suite, Salesforce, and other relevant software.
• Ability to travel locally and long distance to meet with participants, vendors, and partners.

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan
• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ "Yes, And"
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Salary Range: $80,000 - $100,000 annual salary

Position Type: Exempt

Union Representation: N/A

Schedule: Monday -Friday + some weekends

Location: Hayes Street, San Francisco, CA 94117

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.