Wellness Coordinator - Remote in Washington

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Wellness Coordinator virtual call center environment receiving inbound calls from service providers requesting prior authorizations for Behavioral Health services. They are responsible for entering relevant data and clinical information into multiple platforms.

If you are located in Washington, you will have the flexibility to work remotely * as you take on some tough challenges.

Primary Responsibilities:

• Handle inbound calls from behavioral health providers in a dynamic call queue environment
• Collect detailed clinical information to facilitate authorization requests
• Efficiently navigate and use multiple computer databases and screens during calls
• Collaborate with clinical partners (Care Advocates) across various levels of care as required
• Educate providers on behavioral health benefits when necessary
• Maintain compliance with departmental metrics and quality standards
• Ability to navigate through potentially sensitive and traumatic member history
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience managing multiple tasks within an inbound\ outbound phone queue setting
• 2+ years of experience gathering, analyzing, and interpreting information effectively
• Medical/Behavioral setting experience (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
• Intermediate level of proficiency using a computer, including internet searches and Microsoft Office applications
• Access to a designated quiet workspace in your home (separated from non-workspace areas) and is able to secure Protected Health Information (PHI)
• Live in a location that can receive an approved high-speed internet connection or leverage an existing high-speed internet connection
• Must live in the state of Washington
• Ability to work Monday through Friday between the hours of 5am-5pm PST (8-hour shifts) include rotating holidays. The schedule to be determined by your supervisor upon hire

Preferred Qualifications:

• 2+ years of call center experience
• Managed care experience
• Casework experience at hospitals, social service agencies or community mental health centers
• Dual diagnosis experience with mental health and substance abuse
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
• Experience working with low-income populations
• Experience working with the aged, blind or disabled
• Solid spelling and highly legible handwriting; type 30-40+ wpm accurately
• Proven ability to adapt to new technology, learn quickly, and effectively utilize digital tools

Soft Skills:

• Solid oral and written communication skills - specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Excellent customer service skills
• Excellent interpersonal and problem-solving skills
• Demonstrated creative problem-solving skills with the ability to use community and network resources to meet members' needs
• Proven solid ability to perform repetitive tasks with precision
• Demonstrated solid attention to detail, ensuring documentation is accurate and thorough

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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