New

Commercial Service Representative

TEKsystems
$22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Gaithersburg
May 15, 2025
Commercial Service Representative Onsite in Gaithersburg, MD Monday-Friday 8am-5pm Job Description: The Commercial Service Representative provides one-stop service and solutions to new and existing customers by determining service requests, resolving service issues, creating solutions, and closing the sale ensuring a first-class transaction. The ideal candidate will engage with customers to assess their support needs and provide suitable products and services. This role involves maintaining customer and sales information in CRM and Case Management systems, troubleshooting issues, tracking sales activities, and generating new business opportunities. Key Responsibilities: * Customer Engagement: Assess customer needs and provide appropriate products and services while promoting new or alternative options. * CRM Management: Create and maintain customer and sales information to troubleshoot issues and track sales activities. * Primary Contact: Serve as the main point of contact for inquiries from the Customer Care Center (CCC) for small commercial dumpster and temporary Roll-Off inquiries. Ensure timely delivery of products and services and connect customers with the divisional sales team for follow-up. * Sales Opportunities: Solicit sales opportunities from customer inquiries, develop a sales pipeline, and allocate prospects to Outside Sales Representatives (OSR). Aim to increase monthly, quarterly, and annual sales goals. * Service Agreements: Manage service agreements, contract dates, and pricing changes at the divisional level. * Customer Retention: Develop and deploy Welcome packets for new customers and Stay packets for existing customers to enhance business retention. * Follow-up and Sales Content: Organize follow-up meetings and create customized sales content to assist OSRs in closing sales. * Analytical Reports: Develop reports to track inventory, customer utilization, service fulfillment, and billing discrepancies. Use these reports to manage business needs, generate sales opportunities, and improve customer satisfaction. * Customer Feedback: Conduct customer satisfaction surveys and analyze data to identify new business and retention opportunities. * Training: Participate in training to expand knowledge of the company, products, sales, and services. Qualifications: * Strong communication and customer service skills. * Experience with CRM systems and sales tracking. * Ability to analyze data and generate reports. * Proven track record in sales and customer retention. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Gaithersburg,MD. Application Deadline This position is anticipated to close on May 28, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.