Case Manager, People Relations

Most companies call it HR. But at Electronic Arts, we made the deliberate decision to brand our organization People Experience (PE). PE is not just a play on words: it's a team of cultural stewards who carefully create programs and talent strategies that directly impact our teams' experience. For the better. We enable our People to achieve the most meaningful work of their careers.

We are looking for a Case Manager, who is a people relations investigation expert to support our North American region. In this remote US based role from an EA entity, you will report to our Director of People Relations. You excel at navigating complex concerns of retaliation, discrimination, bullying, harassment, and other workplace conflicts. You must have a desire to provide a positive employee experience during investigations and facilitate successful workplace restoration.

Responsibilities

• Promptly, objectively, and thoroughly investigate and resolve sensitive employee concerns and escalated conflicts.

• Maintain trust in PR's process by upholding confidentiality, ensuring employees feel heard, providing appropriate follow up, and setting clear expectations with employees on the scope and purpose of the investigation.

• Analyze witness accounts and documentary evidence, update team case management system, maintain accurate notes, prepare in-depth case reports, and draft executive summaries.

• Partner with EA's Legal department and People Experience (HR) throughout the investigative process and share case insights and recommendations for resolution that incorporate local legislation/regulations, company policies, and EA values.

• Advise People Experience partners on interventions to address workplace concerns, de-escalate conflict, and create customized workplace restoration strategies following an investigation to provide lasting resolution.

• Identify case trends and work with the Workforce Engagement team on proactive policy implementation that manages risk and reflects company culture.

• Prepare and facilitate training and other consultative materials to enhance employee relations skill set among People Experience partners and People Managers.

• Recommend process enhancements to increase PR efficacy and support the continued creation of best-in-class COE.

Required Qualifications

• You have experience conducting investigations related to allegations of discrimination, harassment and retaliation and other policy violations.

• You have advanced writing and communication skills with experience issue spotting, preparing investigation reports, and providing constructive feedback.

• You have expertise with difficult conversations, including maintaining composure and demonstrating empathy while achieving productive resolution.

• You are proficient using data to identify insights that guide action.

• You are able to navigate ambiguity, implement solutions and maintain effective relationships with multiple stakeholders at all stages of the investigation process.

• You have enthusiasm and interest in participating in the continued building of a newer COE.

• You have a genuine desire to provide and promote a fair and positive experience and inclusive culture.

• Experience preparing position statements or other legal documents

• 8+ years of experience investigating and advising on complex employment law-related matters.

• Knowledge and application of relevant HR best practices, employment law standards and workplace investigative protocols.

• Occasional travel may be required.

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.