Technical Service Representative

As aTechnical Service Representative you will represent PPG onsite at customer locations ensuring our Industrial Coatings customers' satisfaction by providing outstanding customer service. Service includes; troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. Be self-directed and support both the customer and PPG goals. Participate on Continuous Improvement Team and problem resolution meetings with Operations and Management.

Specialized training is provided to those who meet the qualifications of the role. You will report to the local Technical Service Manager. PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits.

Responsibilities:

• Support the ongoing PPG activities at PPG facilities as well as onsite at customer production facilities at various locations and communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner.
• Ensure accurate reporting to the customer and coatings team.
• Communicate with PPG Technical and Account Management, direction of the PPG on site team activity, and to promote EH&S.
• Provide resolution to customer inquiries, application process monitoring, mix-room guidance, and hands-on support; followed by a daily trip report.
• Support sales to implement commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.
• Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production and non-technical personnel to satisfy customer requirements.

Qualifications:

• HS Diploma, GED, or Equivalent.
• 5+ years' experience in Electrocoat, wet paint, powder coating, electrostatic spray, or similar for paint/coatings experience for industrial or manufacturing experience.
• Good experience with, paint mixing, paint application, or similar experience is ideal.
• Good computer skills
• Experience providing detailed troubleshooting and resolutions to users.
• Experience interpreting and responding to customer questions and requests.
• Strong technical troubleshooting and problem-solving skills.
• Ability to work well alone and within a team environment to solve ever-changing challenges.
• Travel to customer site locations locally and regionally.

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About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

Les grilles salariales et les avantages sociaux de PPG sont lies au lieu de travail ce qui nous permet de remunerer nos salaries de maniere competitive sur differents marches geographiques. PPG prend en compte plusieurs facteurs dans ses decisions en matiere de remuneration, notamment, mais sans s'y limiter, les competences, l'experience et la formation, les qualifications et les diplomes, les certifications, ainsi que d'autres besoins organisationnels. D'autres elements peuvent etre pris en compte.

Nos programmes d'avantages sociaux sont concus pour favoriser la sante et le bien-etre de nos salaries. Toutes les couvertures d'assurance et prestations seront conformes aux reglementation et code du travail en vigueur.