Associate Director Platform Engineering - IT Operations

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Position not available for immigration sponsorship

GENERAL FUNCTION:

The Associate Director, IT Operations will have the responsibility of people leadership (badged 5/3 employees), with all the responsibilities that people management and leadership entail. This role will interact and influence leaders across the organization, drawing connections to all strategic priorities. The main responsibilities will include developing and coaching employees, removing impediments to performance, developing ways to enable collaboration, being a leader in IT operations, sharing best practices, and executing strategies. The Associate Director will handle performance reviews, compensation, and other core human resources processes for their team. They will need to work collaboratively across the Technology team and other internal groups.

Responsible and accountable for the identification of risk by openly exchanging ideas and opinions, elevating concerns. They personally follow policies and procedures as defined and are accountable for always doing the right thing for customers and colleagues. The incumbent ensures that their actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, the role achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Develop and coach employees to meet the needs of the organization while balancing personal development of the employee.
• Actively participate in the hiring of experienced and college graduate level employees.
• Solicit feedback from key team members to understand performance of team members and provide that feedback to the employee in a timely manner.
• Work with other leaders within the organization to identify and problem solve issues that are preventing employees from performing effectively.
• Identify organizational needs/gaps and propose solutions to resolve.
• Be a leader in IT operations to provide insight on best practices and future direction for the organization.
• Apply and deploy multiple approaches to remove organizational impediments (e.g., cultural barriers, logistic challenges, mindset shifts, etc.).
• Facilitate communication, cooperation, and collaboration across the organization, including continuous feedback loops.
• Work to improve the effectiveness of all roles of the organization, fostering self-organization, learning, and growth.
• Challenge current processes, identifying opportunities for increased efficiency, effectiveness, and consistency to drive continuous improvement in results.
• Build a trusting and positive culture where issues are resolved in a safe environment.
• Focus on key IT operations KPIs such as availability, MTTR, Mean Time Between Failures (MTBF), and Service Level Objectives (SLOs).
• Implement and manage monitoring and alerting systems to ensure high availability and quick incident response.
• Lead incident management and root cause analysis to minimize downtime and improve system reliability.
• Develop and maintain disaster recovery and business continuity plans.

SUPERVISORY RESPONSIBILITIES:

Duties include, but are not limited to performance management, focused investment in people growth and direction, feedback coaching and disciplinary activities (if needed), succession planning, recognition of employees, etc.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Experience with monitoring and incident management tools such as Splunk, Dynatrace, etc.
• Proven track record of helping create scalable, resilient, and dependable systems.
• Ability to work in an on-call rotation.
• Typically, will have at least eight (8) years of hands-on experience in IT operations.
• Bachelor's or advanced degree in Computer Science/Engineering/Information Systems or equivalent combination of education and experiences.
• A passion for guiding, teaching, mentoring, and leading people.
• Ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by other divisions and business partners as a leader.
• Strong presence and credibility with excellent communication, presentation, and interpersonal skills which are effective and impactful to a range of audiences.
• Demonstrated ability to communicate complex information in a simplified way and meet fast-paced deadlines.
• Experience communicating and removing impediments at both the team level and organizational level, fostering collaboration across organizational boundaries.
• Deep understanding of all lifecycle development disciplines - Project Management, Requirements Management, Analysis & Design, Quality Assurance & Testing, Implementation, Service Management, Configuration & Change Management.
• Critical thinking and creative problem-solving skills.
• Understanding of agile principles and ability to reinforce the establishment of teams with the right people.
• Understanding of Lean/Six Sigma principles and tools and ability to reinforce the establishment of teams with the right people.
• Ability to lead self-organizing teams and drive change through influence.
• Ability to build a sense of trust and rapport that creates a sustainable & effective workplace.

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Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.