Senior Executive Meeting Manager

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Essential Duties and Responsibilities

• Lead and oversee the end-to-end planning and execution of all high-impact meetings, conferences, and events, ensuring alignment with overall business objectives and brand standards.
• Provide strategic oversight and mentorship to junior and mid-level meeting managers, ensuring the development of talent and consistent delivery of exceptional service.
• Spearhead client satisfaction initiatives, including the design and implementation of innovative strategies to consistently exceed meeting planner evaluation benchmarks.
• Cultivate and manage key client relationships to drive long-term partnerships and rebooking of high-value business; personally handle top-tier accounts.
• Represent the organization in industry-leading associations (e.g., MPI, PCMA) at a leadership level; participate in speaking engagements, panels, or advisory boards.
• Direct the creation of compelling and customized proposals and presentations; lead client site inspections and high-stakes negotiations.
• Drive innovation in event design and execution by collaborating cross-functionally with culinary, A/V, operations, and marketing teams to deliver distinctive guest experiences.
• Contribute to operational meetings to ensure flawless event execution, from BEO development through post-event debriefs, with a focus on continuous improvement.
• Monitor group room blocks, revenue pacing, and pick-up trends; implement proactive strategies to minimize attrition and maximize yield.
• Proactively identify and target new business opportunities to strategically fill need dates through market research, competitive analysis, and sales initiatives to drive short-term and long-term group bookings.
• Represent the organization at key industry trade shows, conferences, and networking events to promote the property, cultivate new business leads, and stay current on market trends; travel as needed to meet with clients, conduct site inspections, and secure strategic partnerships that align with revenue goals.
• Perform any other job-related duties as assigned.
• Excellent knowledge of computers, specifically CI/TY, Word and Excel.

Education and Experience

• 3+ years within the Hospitality Industry required.
• 3+ years' experience in hotel Sales/Catering required.
• Must have experience at a similar size and quality hotel.
• High School Diploma requires; bachelor's degree preferred.

Knowledge, Skills and Abilities

• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and CITY.
• Knowledge of sales skills, revenue management, training, and motivation of peers.
• Knowledge of hotel features, benefits, and competing hotels within the market.
• Ability to execute appropriate action plans.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.