Care Delivery Manager RN

Care Delivery Manager RN

White Plains, NY

Schedule: M-F, 8:30am to 5pm

Direct Hire

FlexStaff is seeking a Care Delivery Manager RN for our client, a non-profit healthcare organization providing home and community-based healthcare and services for the elderly.

JOB RESPONSIBILITIES:

• Oversee personalized care plan development and execution.

• Facilitate IDT, SDR, and other meetings, including attestations and Virtual IDT collaboration.

• Serve as manager on call, handling follow-ups, documentation, and grievances.

• Run clinical delivery reports.

• Represent CHN in IDT meetings.

• Manage site staffing, resources, and team assignments.

• Communicate with IDT to coordinate care based on participant needs.

• Review UAS assessments for accuracy.

• Investigate and address incidents, ensuring timely Level 2 investigations.

• Ensure complete and accurate participant documentation.

• Review charts for quality and address deficiencies.

• Collaborate with Transitions in Care team.

• Coordinate and arrange long-term care services (nursing homes, rehab, etc.).

• Monitor care management effectiveness, utilization, and adjust plans as needed.

• Ensure documentation complies with CLHC standards and regulations.

• Collaborate with HR on interviews, coaching, disciplinary actions, onboarding, and training. Ensure regulatory compliance.

• Evaluate direct reports' performance, provide feedback, and conduct reviews.

• Ensure direct reports follow regulations and organizational policies.

• Investigate and resolve employee grievances.

• Serve as DPS for LHCSA, as assigned.

• Act as an IDT member.

QUALIFICATIONS:

• RN/BSN from an NLN accredited nursing school or 5+ years of healthcare experience.

• NYSED-approved infection control coursework (8+ contact hours).

• Case Management Certification recommended within two years.

• 2+ years of management experience in CHHA, LHCSA, acute care, medical-surgical, critical care, nursing home, or clinic setting (preferred).

• Customer service experience required.

• Long-term care insurance experience a plus.

• 1+ year of experience with frail/elderly populations (or training provided upon hire).

• Supervisory experience required.

• Current, active, unrestricted NY State RN license.

• Medically cleared for communicable diseases with up-to-date immunizations.

Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).