CARE Operations Manager

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:
CARE Operations Manager
Location:
Davidson, NC

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

The Operations Manager will manage the CARE Operation Team responsible for the centralized management of Ingersoll Rand's multi-year Service Agreements portfolio. In addition, the Operations Manager will be responsible for maintaining the operational health for all service programs within the portfolio. A high-level of independent initiative, ability to act and work with other business functions are key requirements.

Responsibilities:

• Managing the centralized CARE Operations Team responsible for new Agreement registrations, active Agreement modifications, expiring Agreements and early termination Agreements.
• Operationalize New Offerings and Enhancements to the Ingersoll Rand Service Agreement Portfolios
  
  
• Oversee the financial health of all programs within the portfolio through target margin attainment and execution efficiency.
  
  
• Develop, generate and communicate Operational KPIs for Service Agreement Portfolio and take action based on those KPIs
  
  
• Provided on-going support of the SAP Enterprise Resource Planning (ERP) conversion
  
  
• Support Service Agreement quoting tools (e.g. CARE Calculator)
  
  
• Manager Service Agreement system defects, improvements and future enhancements
  
  
• Oversee centralized Service Agreement portfolio invoicing & financial accounting
  
  
• Manage Ingersoll Rand install base data accuracy (e.g. Frame Types, Ship Dates)
  
  
• Oversee specialized Service Agreement and Bundled Service Agreements registrations & execution
  
  

Successful Candidate Characteristics & Qualities:

• Proactive Channel Partner Engagement: Daily real-time proactive engagement with our key channel partners by phone, in-person or by email
• Active Listening & Learning: Engage in actively listening and learning from our channel partners and seek to assist in solving their issues
  
  
• Sale Operations/Execution Tools & Training: Develop and deploy Services Sales Enablement tools and training designed to aid service team's effectiveness and capability.
  
  
• Services NPD: Lead all operational aspects of new services offerings launches into the channels served.
  
  
• Service Agreement Demand Planning: Provide monthly guidance on long-term market demands as well as weekly sales activity pulse/tracking. Drive for accuracy, while identifying opportunities and risk areas.
  
  
• Services Support: Provide the daily support and assistance to field sales and service personnel including selling strategies, inventory management, service operations, price / lead-time availability, etc. for our Services offerings.
  
  

Requirements:

• Bachelors degree
  
  
• Experience in service related business or marketing
  
  
• Experience in leading teams
  
  
• Project management experience
  
  
• 5+ years of industry experience preferred within compressed air or related business-to-business industry
  
  

Core Competencies:

• The ability to articulate and define customer value.
  
  
• Display a natural curiosity and desire to learn.
  
  
• Collaborative by nature and are comfortable partnering with other functional teams to achieve a common goal.
  
  
• Self-motivated and accustomed working in a fast pace, self-directed work environment
  
  
• Possess excellent verbal and written communication skills
  
  
• Enjoy building strong relationships with colleagues and partners.
  
  
• Proficiency in Microsoft Office Software (Excel, Word, Access & Power Point); expertise in Salesforce is a plus
  
  
• You are willing to travel domestically on an as-needed basis (20-30% based on business needs)
  
  

Preferred:

• Experience with Salesforce, Oracle or SAP
  
  

What we offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

To apply:

Please apply via our website https://ir-jobs.dzconnex.com/ by July 15th in order to be considered for this position.