Supervisor of Case Management

About Us:

• If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

* Salary: $50,000 - $53,000

* Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

* Preventative care is 100% covered (free) on all plans.

* PTO is offered to full-time and part-time employees.

* 11 days of PTO and 10 paid holidays annually.

* Option to participate in the 401K plan with employer match.

* $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

* Employee Assistance Program

* Option to participate in supplemental group insurance plans at affordable rates.

* Tuition reimbursement program

* Training and career development.

* Discounted membership at the YMCA.

Job Functions:

Provides supervision to assigned staff members working in the residential program in their assigned location. Provides clinical supervision to staff and Social Work interns. Functions as a liaison between clients, community service providers and program component staff. Participates in and provides leadership in the organization's performance & quality improvement efforts.

Essential Responsibilities:

1. Selects, supervises, and trains Case Management program staff. Responsible for completing employee evaluations and for ensuring that an effective employee development, discipline and recognition programs are implemented.
2. Participate in staff and group meetings. Organize and run meetings for use in child and family related decision making.
3. Generates and compiles client outcomes and reports within HMIS and Excel for reporting for program. Keep confidential records according to the Code of Ethics.
4. Provides daily clinical support to staff with the Case Managers and social work interns. Provides weekly clinical supervision.
5. Serves as representative with community partners regarding Residential program and services as needed.
6. Monitors ongoing progress and needs within the family and supportive services. Ensures families are linked to services and natural support systems as stated in the Family Support Plan.
7. Monitors progress of files and KPI for Quality Assurance on families.
8. Collects and reports on data for grants as needed on a monthly and quarterly basis.
9. Monitors, reviews, and evaluates outcomes.
10. Works with the Senior Leadership and Programs to monitor contractual agreements and coordinate staff training needs.
11. Attends meetings, training and conferences as directed. May serve on both internal and external committees as directed.
12. Participate in Metropolitan Ministries' holiday efforts. Participate in Bridge Builders and other fund-raising events when needed.
13. Meet personal goals and actively contribute to the achievement of the team and organizational goals and KPI. Support the holiday tent operations as directed. Support the team in other tasks as assigned.

Education and Experience:

Master Degree in Social Work or other human service field required; 3-5 years of Case Management experience. Supervisory experience preferred.

Skills Requirements:

Requires heart for ministry. Requires understanding of poverty, a high degree of maturity, dependability, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional, diplomatic, and confidential manner. Ability to deescalate clients on the edge of verbal or physical violence. Ability to work as part of a team within a multi-disciplinary framework. Demonstrates computer literacy with knowledge of Microsoft Word and Excel. Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings. Willing to work with minimal supervision, yet be able to seek and accept direction, well organized and detail oriented.

Physical Requirements:

Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress. Must be capable of working outdoors in sunlight and higher temperatures on occasion. Must be able to lift 15 lbs. or more.

Other:

Must demonstrate legal authorization to work in the United States. Must pass required background pre-employment screening. Must be able to communicate effectively in English. Requires a valid driver's license, a clean driving record and the ability to qualify for the Ministries' driving program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at Daryl.Belluccia@Metromin.org