New

Readmission and Records Specialist

Appalachian State University

$44,000-$45,089

United States, North Carolina, Boone

287 Rivers Street (Show on map)

May 16, 2025

Position Summary Information

Classification Title	Student Services Specialist
Working Title	Readmission and Records Specialist
Location	Boone, North Carolina
Job Category	5
Position Number	001441
Not Eligible for Visa Sponsorship	VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S
Department	Registrar - 240200
Minimum Qualifications	Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
License/Certification Required
Essential Job Functions	Accept, approve, and process applications of returning and readmitted students, and assist students with problems or questions concerning their academic records. Support the maintenance of student academic records and process requests related to study abroad, grade changes, licensure, repeats, test scores, and grade forgiveness. Assist with the conferral of undergraduate degrees as approved by the Dean's Office. Consult with administrative, instructional, and other university personnel in regard to students' records, and maintain online and hard copy academic records. Daily contact with students, instructional staff, and university personnel, exchanging information and problem solving. Update and maintain procedures and train other departments on processes. Assist in the planning, organization, and execution of commencement.
Knowledge, Skills, & Abilities Required for this Position	Experience working in a university setting and/or experience working in a high-traffic office as well as previous Banner experience. This position requires a person with strong verbal and written communication skills; ability to coordinate work flow in such a way as to ensure the timely completion of multiple activities; ability to make decisions; knowledge of office practices, techniques and technology; ability to answer inquiries independently and coordinate a variety of resources; the ability to convey information to others in a manner that is clearly understood; and the ability to multi-task and the ability to work with frequent interruptions.
Preferred Qualifications	Experience working in a student service-related office within a university setting, Ability to work in a fast-paced environment Ability to work efficiently while ensuring quality and detail in work Experience with multiple technical platforms and systems: Enterprise-level Student Information Systems (Banner Student - Ellucian is preferred) Database management Microsoft Excel, Google Suite, Access, etc. - platforms used for organizing and analyzing information
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1
Work Schedule/Hours	Monday - Friday, 8:00 am - 5:00 pm; some weekend and evening work required as needed and commencement weekends.
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Physical Demands of Position	To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Overall Competency Level	Journey
Salary Grade Equivalency
Salary Range
Anticipated Hiring Range	$44,000-$45,089
Required Functional Competencies to Successfully Perform Job Duties.	Managing Work Processes: Communicates and works with employees to gain understanding of a commitment to set work standards, processes, and procedures; Provides ongoing feedback to employees on performance expectations and identifies and suggests areas of improvement. Creates and facilitates learning opportunities that may include active participation, networking with colleagues in other organizations or attending in-house training on related systems operations. Provides directional input on program services. Coordination-Operations: Coordinates and manages a broad scope of work operations and processes to meet programmatic expectations and outcomes. Client/Customer Service: Develops and maintains effective working relationships with client/customer in order to initiate, facilitate and complete work in assigned student service program area. Independently interprets policy and procedure within delegated authority when responding to client/customer requests and non-standard issues. Recognizes how individual decisions impact other program areas and their goals. Employs de-escalation techniques and conflict management strategies when appropriate. Understands the role of clients in their work environment. Information/Records Administration: Appropriately evaluates, updates and applies learning to improve overall program(s) specialty or a broad range of student centered program services. Researches and develops new, innovative approaches to address and improve current and future programs, processes and procedures; Utilizes and interprets data from a broad scope to implement innovative approaches and program improvements. Develops comprehensive reports to be utilized in a variety of areas.

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	05/16/2025
Closing Date	05/25/2025
Competency Level Statement	Management will only consider applicants who meet the required competencies.
Special Instructions to Applicants	Please attach the required documents: Cover Letter Resume List a minimum of 3 professional references in the application or attach a List of References with Contact Information
Search Chair Name	Katharine Scott
Search Chair Email	scottkp1@appstate.edu
Applicant Pool Preference	External (Post on the Web)

Departmental Information

Quick Link	https://appstate.peopleadmin.com/postings/50979
Posting Number	201502883P