New

Customer Service Representative

TEKsystems
$18.00 / hr
medical insurance, life insurance, sick time, 401(k), retirement plan
United States, Michigan, Kalamazoo
May 17, 2025
Description - Mon-Fri 8am-5pm w/ 1 hour lunch - Training: Hands on training with management, should be about a month until they are completely on their own. Will need to learn medical equipment, as well as their computer system. Job Description: - Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients - Answering inbound calls and making outbound calls, email - May be responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor - Answer all calls and emails in a timely manner, in adherence to their goals - Process orders, route calls to the appropriate resources, and follow up on customer calls where necessary ON-CALL ONCE THEY GO DIRECT Every 6 weekends, will do both Saturday and Sunday 9am-6pm w/ $50 stipend - NO WEEKNIGHTS AT KZOO LOCATION. Only do weekends as they have two major hospitals with a lot of discharges over the weekend and rotate amongst their own team separately from the rest of the MI team. The schedule is done quarterly - comes out in 3 month increments, can give up their shifts or pick some up. Holidays are $100 stipend, anytime worked is OT. They will be able to work remote during their on-call days. They will log their hours for however long they are on the phone with each customer, sometimes there will be days they do not receive a single call. For the time they log, they will receive their hourly wage + time and a half. Even if they do not take ANY calls, they will still receive their stipend (see below). Skills Customer service, Support, Customer support, Troubleshooting, Technical support, medical technology, technical knowledge, medical assisting, clinical care, insurance, insurance policy, hippa laws, hippa, medical insurance billing, medical insurance, medical terminology, Help desk support, Help desk, Call center, Windows, Customer service oriented, Desktop Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Kalamazoo,MI. Application Deadline This position is anticipated to close on May 30, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.