New

PATIENT EXPERIENCE MANAGER (RD REQUIRED)

Compass Group
life insurance, parental leave, paid time off, tuition reimbursement, 401(k), retirement plan
United States, Michigan, Saginaw
800 South Washington Avenue (Show on map)
May 17, 2025
TouchPoint Take the next step in your career with Touchpoint as a Patient Experience Manager in Saginaw, MI! Location: Hospital in Saginaw, MI Requirement: Must be a Registered Dietitian with CDR or RD Eligible Salary: $75,000 - 83,000 per year Other Forms of Compensation: $5,000 Sign-On Bonus With Compass Group/Touchpoint, your benefits go beyond the basics! Special Perks for Our Dietitians We go the extra mile for our Dietitians with benefits designed to support education, career growth, and professional success: Education Reimbursement - Financial support for advanced learning Career Advancement - Growth programs tailored to RDNs. Professional Membership Dues, CDR, & Licensure Coverage - We cover your professional fees Free CEUs - Through our nutrition education webinar series At Compass Group, we prioritize your well-being, work-life balance, and career growth with a comprehensive benefits package: Health & Wellness - Medical, Dental, and Vision plans for you and your family Financial Security - Life Insurance, AD&D, and Disability coverage Retirement Ready - 401(k) and retirement plans to invest in your future Time Off - PTO that varies by state Exclusive Perks - Shopping discounts, commuter benefits, and more Wellness & Support - Employee Assistance Program, FSAs, and health programs Protection Plans - Identity Theft Protection and Pet Insurance TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. Job Summary Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all clients, government, corporate and division policies and procedures. Key Responsibilities: Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient Experience Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success Compose patient satisfaction reports as needed to management. Implement forms, data, and ensure standardization for departmental patient satisfaction operations success. Qualifications: Credentialed as a Registered Dietitian by the Commission on Dietetic Registration (CDR) or RD Eligible Experience in customer service training and service-oriented operations highly preferred Hospitality and healthcare experience preferred Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Apply to TouchPoint today! TouchPoint is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Touchpoint are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information Applications are accepted on an ongoing basis. Touchpointmaintains a drugfree workplace. Req ID:1424869 TouchPoint Jillian Leshner [[req_classification