Customer Service Representative

Position: Customer Service Representative Location: Tulsa, OK

Brand: ePUMPS

Segment: Pumps & Motor Technologies

ePumps is a full-service provider of all types of rotating equipment, with in-house and field service capabilities. As a provider of pumps, mechanical seals, vacuum systems and compressors, ePumps is a leader in providing reliability driven pump solutions to the world's most critical and demanding industries. OEM factory-trained technicians have the skills and knowledge to service any pump, either in our shop or on location.

The Pump Motor Technology group is currently comprised of 14 companies spread throughout the United States and still growing! Our aim is to be the primary source for rotating equipment and process equipment solutions in the industrial and municipal markets. The PMT group prides itself on providing a complete solution for the ever- expanding pump and motor industry.

The PMT group represents some of the most reputable brand names in the fluid handling, pump distribution, water/wastewater treatment and fabrication industry. Our unparalleled service capabilities, whether in-house or field service, provide each customer with the problem solving and product knowledge to stand by our claim: we service what we sell.

Just as there are multiple components for an effectively running pump, it takes a team working together to be a success. A diverse range of talent resides in the Pump Motor Technology group, including engineers, inside and outside sales personnel, machinists, winders, pump and motor repair technicians, field service technicians, electricians, welders, millwrights, and more. Do you want to be part of a team in an industry that keeps America running? Join us today!

Job Description:

The Customer Service Representative (CSR) provides support to the branch office, outside sales and service teams in office administration, inside sales and customer service. The CSR works with the service team to develop work scopes, obtain parts pricing and lead times and develop customer quotations for pump and motor repairs as well as field service jobs. Duties will also include supporting/assisting branch personnel in meeting internal and external customer requirements and doing so in an effective and efficient manner.

CSR duties include, but not limited to:

Answer phones and emails in a timely manner that creates a positive ePUMPS/OTC brand image and provides excellent customer service

Prioritize incoming requests and parts orders as needed

Process all paperwork required by the customers and local vendors in an accurate and timely fashion to ensure deadlines are met

Proficient use of various communication tools - telephone, voicemail, computer (Microsoft Office 365, Outlook, Word, Excel, Selltis, P-21, e-mail, internet, and fax)

Correspond with external customers, vendors, and internal customers in a professional and expeditious manner

Update and maintain Customer Relationship Management (CRM) database to ensure information is current and accurate

Organize and maintain project files through the selling process

Assist in quote, order, and delivery status processes for internal and external customers Assist with invoicing

Liaison between the branch and other JCI locations

Maintain strong product knowledge to adequately service customers Organize required data and job folders for quote preparation

Collaborate with outside sales team to understand customer requirements and provide sales support Work directly with Service Manager to provide quick and accurate repair quotations

Coordinate with purchasing and vendors to obtain and maintain information for ongoing repair projects

Excellent customer service skills

Strong organizational and time management skills

Proficient computer skills with PC's and related software, such as MS Office products and internet- based programs

Effective communication skills, written and verbal Strong analytical and decision-making skills

Efficient at multi-tasking and working in a team environment

Ability to identify and resolve problems in a professional, constructive, and timely manner Exhibits professional and pleasant interaction with customers, vendors, and co-workers

Knowledge of billing and accounting procedures

High School or equivalent

Office experience with a preference of repair shop knowledge

Must be able to work in an office and industrial setting

Must be able to travel via plane if needed and drive a vehicle if needed for errands Must be able to communicate via telephone and electronic devices in the workplace

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.