Senior Field Application Engineer

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology - or multiple X-ray technologies - to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

The Software group is looking for an FAE who is highly motivated, results-driven, and passionate about technologies to join our growing team to change the way the world interacts with security screening systems.

The Senior Field Application Engineer (FAE) is a high-impact, client-facing technical expert responsible for driving pre-sales consulting, solution architecture, and post-deployment optimization of our products. This role combines deep technical knowledge, strategic consulting, and business acumen to influence customer decisions, optimize deployments, and drive revenue growth.

This hybrid work-from-home and office role is based in our Andover office and involves regular domestic and international travel.

• Lead the deployment, integration, and customization of solutions in customer environments.
• Design and develop procedures for software system troubleshooting and maintenance.
• Optimize system performance, troubleshoot complex technical challenges, and provide high-level guidance on architecture and infrastructure.
• Provide training and documentation to customers and internal teams on best practices and advanced configurations.
• Oversee post-deployment system health, ensuring continuous performance and identifying opportunities for upgrades and expansion.
• Ability to present complex technical solutions to both technical and non-technical stakeholders.
• Identify upselling and cross-sell opportunities, working closely with sales to drive additional revenue.
• Work with software and product teams to provide feedback on customer requirements.
• Develop and deliver advanced training materials for internal sales engineers and customer support teams.
• Uphold the Company's core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the Company's Code of Ethics and Conduct.
• It is the responsibility of every Rapiscan Systems employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

• Bachelor's degree in Computer Science, Information Technology, related field or equivalent experience.
• Minimum 5 years' experience in a technical role supporting software and hardware deployments.
• US Citizen able to apply for required clearance to access controlled data.
• Travel required up to 50%
• Knowledge of Operating Systems, incl Ubuntu.
• Knowledge of Networking, incl Docker networking.
• Strong programming and scripting skills (Python, PowerShell, or equivalent).
• Experience in DevOps and Agile principles including scrum and CI/CD.
• Excellent teamworking and communication skills.
• Strong problem-solving skills.
• High attention to detail.
• Excellent organisational and time management skills and the ability to work on multiple projects at the same time.

Please review our benefits here: Life at OSI

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veteran

Know Your Rights

Poster Link: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.