Warranty Specialist

Spectraforce Technologies
United States, Georgia, Atlanta
May 21, 2025
Job Title: Warranty Specialist Job Location: Atlanta, GA 30354 Duration: 11+ Months Assignment Shift: 8 AM - 5 PM (M-F) Schedule: 5 days in-office, Possible one day remote (i.e. Friday), after training is completed. Responsibilities: Manages 80+ warranty and guarantee claims across multiple Suppliers from creation to completion with foundational purpose of using claims to drive Supplier performance and accountability. Analyzes and interprets complex data sets and attends meetings to create claims, solicits internal stakeholder feedback to ensure full contractual entitlement capture, uses correct external process for claim filing with each Supplier. Files quarterly guarantee claims (Late Spares, Late Repairs, etc.) with assigned Suppliers with superior understanding of contract administration and strategies; strategically prioritizes and leverages Client/ Supplier relationship regarding claim negotiations. Builds and fosters relationships with Client's Engineering departments, Materials groups, and production shops across Client's TechOps to identify part failures and reliability issues. Becomes adept at warranty strategy to allow for innovative and insightful approach to claim negotiations to maximize claim value reconciliation within a constrained work environment. Develop strong internal relationships with Sourcing Managers in Supply Chain to understand and execute on claiming contract entitlements. Develops strong external (Supplier and Aircraft Manufacturer) relationships to enhance ability to negotiate both contractual and concessionary claim settlements. Proactively collaborates with and supports Repair Warranty; supports developing improvements to the efficiency, productivity, and performance of internal warranty processes. Practices safety-conscious behaviors in all operational processes and procedures. Education Qualification: Must have a bachelor's degree in engineering, Supply Chain, Business Analysis, Finance, Operations or Strategic Management (or other related degree) or a minimum of three years of relevant work experience. Must Haves: Comfortable with negotiations across all levels of management. Exemplary written and verbal interpersonal skills. Need to have advanced Microsoft Word, PowerPoint, and Excel proficiency. Develop and good understanding of complex spreadsheets and presentations and interpret to peers and upper management alike. Must demonstrate high level of initiative and intuition in managing workload, identifying business issues for analysis, structuring projects, and implementing change. Travel Requirement: Travel may be required 5-10%.