Delivery Manager

Cognizant is seeking a Delivery Lead for a full-time opportunity onsite in Melbourne, FL.

Applications will be accepted until 06/06/2025.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Delivery Manager will oversee the successful execution of remote and client-based development projects, ensuring efficient delivery management and field services. With a hybrid work model and day shift, the role requires a strategic approach to manage resources and timelines effectively. The candidate will play a crucial role in aligning project outcomes with company goals, enhancing service delivery, and contributing to societal impact.

Responsibilities:

• Manage remote and client-based development projects to ensure timely and efficient delivery.
• Coordinate with cross-functional teams to align project objectives with company goals.
• Implement strategies to optimize resource allocation and project timelines.
• Monitor project progress and provide regular updates to stakeholders.
• Facilitate communication between clients and internal teams to ensure clarity and satisfaction.
• Develop and maintain project documentation to support transparency and accountability.
• Identify potential risks and implement mitigation strategies to minimize impact.
• Ensure compliance with industry standards and company policies in all project activities.
• Drive continuous improvement initiatives to enhance delivery processes and outcomes.
• Collaborate with field services teams to integrate their input into project planning.
• Evaluate project performance and implement corrective actions as needed.
• Utilize technical expertise in remote and client-based development to guide project execution.
• Support hybrid work model by ensuring effective communication and collaboration tools are in place.
• Infra DWP & EUC (Field Service, DWP) skilled hands-on Delivery Lead
• Able to manage a team of 5-6 Field Service support team in the US.
• Should be able to manage client and be Point of contact for Onshore to client - face of the client.
• Should be able to work and hands on, when and if needed for Field Service and DWP work.
• Should be able to work along with larger Offshore CIS team.

Qualifications:

• Over 8 years of experience with DWP and Field Service Support.

• 8 to 10 years of experience managing a Global Field Service Support team.

• Experience working in a client facing role and managing client relationships.

• Excellent communication skills.