Tier 1 Service Desk Technician (Help Desk Support Specialist II)

Summary

The MIL Corporation is seeking a Tier 1 Service Desk Technician (Help Desk Support Specialist II) for a full-time position as part of an ongoing contract in Washington, DC. This role supports a Treasury client and may require work shifts extending into the evening (up to 10 PM). Candidates will provide technical support, customer service, and documentation assistance as part of a 27-person IT support team on-site.

This position currently requires an on-site schedule. Schedule is subject to change based on company/contract requirements.

Responsibilities

• Provide Tier 1 customer service support during assigned 8-hour shifts.

• Respond to IT issues and service requests for equipment, peripherals, and software.

• Log incidents and service requests in the incident management system (ServiceNow).

• Escalate calls and unresolved issues to higher-tier support teams as necessary.

• Deliver first-call resolution (FCR) for known technical issues.

• Assist with account management, including profile modifications, account setups, and security group updates.

• Support remote access, mobile device troubleshooting, and shared drive access management.

• Create and update technical and standard operating procedure (SOP) documentation.

Travel

None

Required Qualifications

• Minimum of three (3) years of related experience.

• Strong customer service and interpersonal skills.

• Familiarity with Windows 7 and 10 operating systems.

• Experience troubleshooting network printers.

• Detail-oriented with strong multitasking ability.

• Knowledge of networking and remote access tools.

• Excellent written and verbal communication skills.

• Pleasant, professional demeanor and strong administrative skills.

Desired Qualifications

• Experience using ServiceNow Workflow.

• Certifications: HDI Customer Service Representative (HDI-CSR), ITIL Foundations (v4), Security+, A+.

• Experience working on civilian federal government agency contracts.

• Ability to train others.

Education

High school diploma or GED required; Associate's degree or two years of college in a related field desired

Clearance

Ability to obtain and maintain a Public Trust clearance

Compensation

The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which include health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.

For this position, the projected compensation range is $45,182 - $55,000 per year. This estimate represents the typical salary range and is just one part of MIL's complete compensation package. Final salary for this position is determined based on factors such as individual qualifications, education, experience, and contractual limitations. Learn more on the MIL Careers page.

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:

• 2021-2024, Top Workplaces USA award (Energage)

• 2017-2024 Top Workplaces Award, Greater Washington Area (The Washington Post)

• 2018-2025 Certified Great Workplace, Great Place to Work

  • 2021 - 2024, Best Workplaces in Consulting & Professional Services

  • 2021 Fortune Best Workplaces for Millennials

  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity

• 2020- 2024, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)

• 2024 Patriot Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

• 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense\

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.