Customer Service Represesntative

Description

Lactalis American Group is currently seeking candidates to join our Customer Service team in Buffalo, NY.

Looking for a job that can turn into a lifelong career? At Lactalis USA, we believe in promoting from within and giving our employees opportunities to grow. Whether you're starting fresh or bringing years of experience, we'll provide the tools and support you need to succeed!

Lactalis, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to nurturing the future by providing healthy and delicious dairy products that bring people together every day. We produce award-winning dairy products that bring people together every day. We offer an enviable range of dairy brands including Galbani, President, Kraft Natural Cheese, Cracker Barrel, Black Diamond, Parmalat, Siggi's, and Stonyfield Organic in addition to several brands imported from our affiliates in Europe.

We live by our core values-Ambition, Engagement, and Simplicity-and we're building a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

From your PASSION to ours
As a Customer Service Representative, the role will carry out responsibilities such as but not limited to planning, organizing, coordinating and executing activities related to Order Processing and Order Management for assigned Lactalis American Group Customers. This involves working with Customers and Brokers, Commercial, Product Managers, Central and Production Planners, Distribution/Logistics, Finance, government regulating agencies, as well as other internal departments and outside services.

• From your EXPERTISE to ours
  Key responsibilities for this position include:
  Develop a strong base of knowledge regarding products, services and capabilities to be used on a day-to-day basis in managing Customer orders in line with vendor order management as outlined by each individual customer requirement.
• Process and maintain both domestic and export orders to ensure compliance to overall Company regulations as well as various country specific requirements
• Work closely with cross-functional company personnel to help ensure that the company provides a superior level of customer service, and solve any problems in a timely manner
• Support Customers, Brokers and other cross-functional departments by serving as an internal point of contact to provide requested information; facilitate the coordination between Quality Assurance, Marketing, Logistics, Central Planning, Purchasing, Pricing Administration, and other departments as required
• Monitor order pricing and adhere to weekly and/or contracted Customer pricing
• Customer knowledge expert using/generating/distributing reports, using business intelligence software, customer relationship management software and effective verbal and electronic communications
• Report issues of critical concern that may affect Customer Service to the Supervisor, Manager and/or Director
• Act as a backup to other Customer Service staff to cover vacations, personal time, etc.
• Assist Sales with market research studies and new item creations (Manila Process)
• Provide support on other projects as needed and accomplish tasks as appropriately assigned or requested
• Meets productivity standards; Completes work in timely manner

WORK CONDITIONS

• Extended hours may be necessary depending on the project needs.
• To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties and responsibilities.
• This position requires physical presence in the office, in accordance with the guidelines of the Hybrid Work Policy.
• Demonstrate commitment to a safe working environment that promotes the health and well-being of all employees and that will further contribute to the Company's overall performance and success.

Requirements

From your STORY to ours
Qualified applicants will contribute the following:

Education

• Bachelor's degree is preferred.

Experience

• 1-2 years related experience and/or training
• Demonstrated experience with Microsoft suite (Excel, Word)

Skills

• Excellent communication and presentation skills.
• Must be self-motivated, organized and possess strong problem-solving skills.
• Basic math skills (experience using a 10-key)
  

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.