CX21P3 - Scientific Information Research Specialist

CAS, the world's premier science and technical information provider, is looking for creative-minded problem solvers. We seek driven information professionals to apply their talents as "Scientists Helping Scientists" at the CAS Customer Center. We go beyond support; we are scientists serving scientists. We support all disciplines of science. Our products power the world's big discoveries and protect intellectual property. We are the gold standard in science and information strategy assistance; if you are looking for a great career, your ideal solution may be joining the brain trust at CAS.

CAS is currently seeking an Information and Search Strategy Specialist. This position will be located in our headquarters in Columbus, OH.

Position Summary

This position is primarily responsible for assisting customers who contact the CAS Customer Center with questions regarding search strategies, database content, and features of any CAS solutions. You will have the opportunity to work with many areas throughout CAS as an interface on customers' behalf, ranging from Content Operators to Product Management.

This position is ideal for someone with a strong sense of curiosity and desire to learn. You are not afraid of asking questions and capable of applying newly learned information readily. You find fulfilment in helping others accomplish their goals.

A patient and level-headed thinker would do well in this position. Our customers range from intellectual property professionals, to bench chemists, to school librarians. You must be able to gather necessary details that would help in understanding and resolving our customers' issues and convey the solution in a way the customer can easily understand, all the while maintain a discreet and professional demeaner.

We have a close-knit team at the CAS Customer Center. We believe the success of one contributes to success of all. We help each other readily while respecting work-life balances.

Job Accountabilities:

• Assist internal and external customers with questions/concerns regarding the solutions offered by CAS and the content of our databases. Majority of interactions are through email, accounting for approximately 80% of all communications, while the rest are phone calls
• Relaying customer feedbacks in a way that captures the importance of how the changes impact/benefit customer workflow, provide possible workaround for the customer if available
• Onboarding activities for new and existing customers, assist with transitioning users from older legacy products to new product offerings and services
• Logging, escalating, tracking, closing tickets in customer support ticketing system
• Occasionally provide training to other areas within CAS, as well as colleagues at the Customer Center if needed

Qualifications:

• Bachelor of Science or equivalent experience in a Scientific field.
• Advanced degree or area of specialization in Medicinal Chemistry
• Five years of related work experience in a scientific field
• A familiarity of CAS products, product features, and indexing policies
• Understanding of online searching and database searches.
• Knowledge of Command Line language searching
• Experience with journal and patent information searching is a plus.
• Knowledge of chemical formulas, nomenclature, and chemical structures
• High technical acumen.
• Adept in Windows, multiple browsers; troubleshooting browser-based software.
• Salesforce.com experience preferred.
• Intellectual Curiosity and Technical mindset.
• Team oriented
• Proficiency in Microsoft Office suite software.
• Professional, confident, discreet written and verbal communication skills.
• Attention to detail and adherence to process.
• Logic and advanced problem-solving skills.

CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans. Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. EEO/Minority/Female/Disabled/Veteran