Salesforce Generalist

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Maintain and support our Salesforce production environment, ensuring platform stability, uptime, and performance.
• Champion security and authorization best practices, including role hierarchy, permission sets, and data access.
• Perform admin-level configurations: Flows, Process Builder, validation rules, reports/dashboards, page layouts, and more.
• Handle light development tasks such as formula fields, screen flows, and minor LWC or config tweaks (no Apex focus).
• Collaborate with stakeholders to troubleshoot issues, gather requirements, and implement scalable solutions.
• Support integrations and processes across Sales Cloud, Pardot, Conga, and Copado.
• Help with release management, sandbox strategy, and minor deployment tasks.
• Stay up to date on Salesforce features and proactively recommend improvements.
• Create and update business processes and technical documentation, including flow diagrams.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
• 5-8 years of hands-on Salesforce experience in an admin/generalist capacity.
• Strong knowledge of Sales Cloud, with working experience in Pardot (Marketing Cloud Account Engagement).
• Familiarity with Copado or other release management tools is a plus.
• Experience supporting integrations and AppExchange tools like Conga.
• Excellent understanding of Salesforce security model and governance best practices.
• Comfortable with light declarative development: Flows, formulas, dynamic forms, and Lightning page layouts.
• Ability to troubleshoot, prioritize, and support users in a fast-paced business environment.
• Salesforce certifications are a plus (Admin, Advanced Admin, etc.).

KNOWLEDGE / SKILL REQUIREMENTS:

• Strong analytical skills with the ability to translate complex data into actionable insights.
• Someone who understands the business impact of Salesforce issues and prioritizes accordingly.
• Excellent problem-solving abilities, capable of identifying process gaps and proposing effective solutions.
• Strong business acumen and the ability to align IT strategies with business objectives.
• A collaborative team player who can communicate clearly with business and IT stakeholders.
• Strong computer/technology skills and a passion for helping others be successful.
• Effective critical thinking skills.
  

SUPERVISORY RESPONSIBILITIES:

• This role does not have supervisory responsibilities, but will work closely with various teams, including Business Analysts and the Distribution business.

Additional Job Information: