New 
Call Center Support Specialist (Mandarin)
 Quadrant, Inc. | |
 United States, D.C., Washington | |
 May 28, 2025 | |
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Bi Lingual Call Center Support Specialist (Mandarin) Washington, DC (Hybrid) Pay From : $48,000 per year MUST: Eligible for High level Public Trust 2+ years of professional experience in customer service or call center roles Fluent in Mandarin Experience providing information and explaining processes and procedures in a professional manner Strong documentation experience Experience following up on and closing out tickets Strong communication skills both written and verbal Strong problem solving skills High attention to detail Bachelor's Degree is required DUTIES: The ideal candidate will be on a team whose primary purpose of this role is to provide support to a 24/7 operational information call center that is open 365 days a year to facilitate travel and effectively process enrollment inquiries The primary responsibility is to provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by Federal Client to aid in visa renewal services and other travel and immigration related topics This team member language appropriate translators to serve the traveling public via telephone calls and emails Identify and respond to live contacts in order to give the appropriate response from the client provided responses and materials Be able to identify and escalate any communication that is suspicious or threatening to the public safety and transportation security Be able to identify multiple questions / concerns / inquiries in email and respond using client's approved template language Answer customer's questions, make referrals, help clarify Federal policies and procedures Provide general travel assistance information Provide information for filing claims with DHS Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |