Social Services Coordinator-11-150-SC/ Santa Barbara Corps

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Family Resource Center Aid works under the direction of the Corps Officers. He/she provides direct services to individuals to assist them in meeting basic human needs. Duties include but not limited to: providing basic needs assistance, facilitation workshops, and providing individuals with information/referrals. The Family Resource Center Aid function is to assist the Corps Officers in the ongoing operation and ministry of the area of Social Services.

Essential Functions

Vocational engagement as a Program Leader of the Santa Barbara Corps is a position of sacred trust - representing, nurturing, protecting and advancing the mission and purpose of The Salvation Army; and serving the needs of the people in our community with dignity and respect.

As such, all Program Leaders are expected to fulfil the following responsibilities within the scope of the duties they perform:

• To know, explain and exemplify the mission, purpose and values of The Salvation Army Santa Barbara
• To understand all dimensions of The Salvation Army mission and purpose toward the outcome of awareness, cohesiveness and effective guest services.
• To create a safe, engaging environment for Santa Barbara associates, guests, members, volunteers, partners and vendors.
• To provide active support of, and participation in all Santa Barbara campaigns and initiatives.
• To develop appropriate relationships and maintain appropriate relationship boundaries with other Salvation Army associates, guests, members, volunteers, partners and vendors.
• To communicate in an appropriate, professional, responsive and supportive manner.
• Effective interpersonal and electronic communication is essential for mission and purpose.
• Interpersonal communication for day-to-day operational needs is preferred.
• Direct, thoughtful communication for the resolution of questions or conflicts is expected.
• Electronic communication - email, texts, etc. - is official communication; and supports and confirms interpersonal communication.
• Deference to and public support of group decisions and other Director's scope of expertise, position and responsibilities must be maintained.
• To maintain appropriate confidentiality - some agreements, ideas, processes, or other forms of sensitive information are revealed to certain individuals who are in positions of responsibility or are in possession of qualities or skills that make it necessary for them to know such confidential matters. Such information must be maintained in confidence.
• To complete, annual, advanced managerial training, to include but not limited to: Protecting the Mission, Sexual Harassment, and others as determined.
• To positively guide and guard all Salvation Army resources - people, program, property and finances - toward the fulfillment of the mission and purpose, and within the guidelines established by law, policy and procedure.

Specific Duties:

• Support and advance the mission, goals, and objectives of The Salvation Army (TSA)
• Understand and adhere to policies and program requirements; enforce rules and regulation
• Provide spiritual guidance and assist families and individuals in the Family Services office.
• Connect individuals and families from Family Services to Corps ministry (After School Program, Church, Troops)
• Address drug and alcohol addiction issues in Family Services office and connect clients to our Hospitality House

Food Pantry:

• Set up, maintenance and cleanup of the Food Pantry, inside and outside refrigerator and freezer units to ensure safety of these areas and equipment.
• Run the food pantry program.
• Ensure that the food products are healthy and in safe condition, ensuring that expired and out of date foods are disposed of properly and that the food stock is at all times safe to give to the clients. Maintain such within guidelines of proper food handling and train volunteers in proper food handling.
• Manage documents and paperwork, including food inventory, food log sheets, and temperature logs for refrigerators and freezers.
• Receive donations, including in-kind and monetary donations, issue receipts to donors. Maintains accurate log, tracks and assist in monitoring all in-kind donations
• Keeping accurate records of the amount of food and USDA coming in and out each month
• Work in conjunction with the Corps Officers and Volunteers to keep Food Pantry organized and stocked.
• Sanitize and wipe down all areas.
• Keep area, inside and outside of Social Services, clean and orderly, eliminating any safety hazards.
• Assist with loading and unloading of truck, when necessary

Seasonal Assistance (Back to School, Thanksgiving, Christmas):

• Assist with development, coordinating and participating in seasonal distributions including, but not limited to, Back to School, Thanksgiving and Christmas as needed. This includes set up, gathering resources, and creating a system to distribute toys, food, school supplies, clothing and other items according to the distribution and policy

Volunteers:

• Communicate with Food Bank, Community Engagement Liaison, and volunteers to ensure you have enough help operating the Food Pantry.
• Ensure volunteers are adhering to Salvation Army Protect the Mission Policies and procedures.

Safety and Security:

• Ensure the safe participation of all clients, volunteers and staff within the FRC Ministry.
• Maintain and implement all safety policies and procedures for the facility, including first aid and public safety requirements.
• Work with corps officers, staff and volunteers to monitor and maintain the security of the facility.
• Make sure all equipment is locked away and program doors are locked at the end of the day.

Protecting the Mission:

• Ensure all volunteers understand and maintain the standards of PTM policies

Networking:

• Network with other agencies to enhance The Salvation Army's position in the local community.
• Develop and maintain healthy corporative relationships with other Salvation Army departments

Reports and Statistics:

• Record data in appropriate data bases and files to assist corps officer in required reports for both The Salvation Army, and local funders.
• Provide updates to be shared with advisory boards and Corps Council with special attention to needs, attendance trends and outreach activities.

Pathway of Hope:

• Work with Divisional Pathway of Hope coordinator

Property:

• Communicate with Corps officers of required maintenance.
• Employees may also be requested to perform other reasonable business-related duties by the Corps Officers.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 40lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications

• By virtue of its direct contact with, and representation to people who engage in Salvation army program, people who demonstrate an understating of The Salvation Army's Christian mission are required for this position.
• Obtain and maintain valid Pediatric CPR and First Aid card within 30 days of employment.
• Must complete a health screening (LIC503) with TB test clearance.
• Obtain and maintain a valid Food Handlers Card within 30 days of employment.
• Complete Protect the Mission training within 30 days of employment.
• Maintain a valid California driver's license and continue to have a clean motor vehicle record.
• Must successfully complete The Salvation Army Decision Driving and complete annual recertification as required.
• Must be able to read, write, and communicate in English and Spanish.

Skills, Knowledge & Abilities

• Ability to handle crisis/emergency situations; ability and willingness to keep information confidential as necessary.
• Ability to read, understand and implement policies, procedures and state mandates.
• Sensitivity and maturity to promote value and teamwork among children, parents and staff.
• Working knowledge of Microsoft Software.
• Ability to learn and train the database system used to manage FRC information.
• Properly use hand-trucks or pallet jack for all heavy items.
• Self-Motivated with the ability to see what needs to be done.
• Ability to function in a fast paced, frequently changing environment.
• Must possess good Guest Relations skills.
• Bilingual/biliterate English/Spanish preferred.
• Have general internet and email knowledge.
• Can efficiently use Microsoft Word and Excel.

Can efficiently use Microsoft Word and Excel. (preferred)
Must be able to read, write, and communicate in English and Spanish. (required)
Obtain and maintain a valid Food Handlers Card within 30 days of employment. (required)
Must complete a health screening (LIC503) with TB test clearance. (required)
Obtain and maintain valid Pediatric CPR and First Aid card within 30 days of employment. (required)

Driver's License (required)