Senior Product Manager

Say hello to opportunities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

We're looking for a strategic and technically savvy Senior Product Manager to lead the development of cutting-edge conversational assistant experiences and the underlying AI agent platform that powers them. This role blends deep expertise in conversational UX with system-level thinking around agent orchestration, platform abstractions, and scalable learning. You'll be at the forefront of shaping human-AI interactions across multiple modalities, while building the foundations that enable rapid experimentation and deployment at scale.

Conversational Assistant Experience

• Define intelligent agent behaviors, grounded in state-of-the-art NLU/NLP, LLMs, memory, reasoning, and dialog orchestration components.

• Design modular interfaces for agent creation, prompt engineering, tool/skill chaining, and behavioral tuning.

• Optimize dialog experiences across voice and digital channels, focusing on flow design, turn-taking, tone, accessibility, and recovery strategies.
  Apply principles of zero-shot/few-shot prompting, grounding, and task delegation to build contextually aware and capable assistants.

AI Platform Development

• Build scalable, reusable frameworks for agent development, configuration, and lifecycle management across diverse enterprise and consumer use cases.

• Define abstractions for workflows, policies, and roles, balancing power-user flexibility with no-code/low-code usability.

• Architect extensible ecosystems through SDKs, APIs, connectors, and plugin marketplaces.

Data-Driven Decision Making

• Leverage interaction data, AI performance metrics, and behavioral analytics to inform product iterations.

• Partner with design and research teams to gather qualitative feedback and validate hypotheses through A/B testing and experimentation.

• Drive continuous optimization of conversation quality, agent accuracy, and user satisfaction.

Lifecycle & Governance

• Structure the end-to-end agent lifecycle: creation deployment monitoring continuous learning versioning.

• Define permission models, update workflows, rollback procedures, and audit trails to ensure safe, scalable operations.

Continuous Learning & Knowledge Modeling

• Design systems that learn and improve over time through human-in-the-loop feedback and supervision.

• Collaborate with AI/ML and Knowledge Engineering teams to build semantic frameworks using taxonomy, ontology, and structured labeling.

• Align product development with scalable evaluation and reinforcement mechanisms.

What We're Looking For

• Bachelor's degree in Computer Science, Computer Engineering or related field and equivalent practical experience.

• 4-5 technical product management experience, preferably with AI, ML, or conversational technologies.

• Deep understanding of LLMs, NLP pipelines, dialog systems, and agent architectures.

• Strong grasp of conversational UX principles and experience designing natural, intuitive interactions.

• Proven track record of building platforms or frameworks with a developer or system-level audience.

• Data fluency: ability to analyze metrics, define KPIs, and translate insights into action.

• Excellent communication, collaboration, and stakeholder management skills.

Bonus: experience in building knowledge graphs, working with ontologies, or designing feedback-driven learning systems

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs)

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral's Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying "no" is sometimes just as important as adding new features.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Belmont, CA, the compensation range for this position is between $142,800 and $204,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.