Patient Support Consultant

Job Title: Patient Support Consultant - Remote (Contract)

Position Overview:

We are seeking a dedicated and experienced Patient Support Consultant for a fully remote, contract role. This individual will support patients and healthcare providers by managing benefit verifications, prior authorizations, claim submissions, and other reimbursement-related activities. The role involves frequent phone interaction handling inbound calls.

Key Responsibilities:

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  Provide support services related to benefits, prior authorizations, copay assistance, and claim resolution

  
  
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  Conduct benefit verification and follow-up with patients and providers

  
  
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  Respond to general inquiries from patients, caregivers, and healthcare professionals

  
  
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  Track and submit claims and appeals, and assist with billing or pharmacy coordination

  
  
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  Identify and communicate trends in claim denials or reimbursement issues

  
  
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  Collaborate with internal team members and escalate issues as needed

  
  
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  Maintain accurate documentation and ensure all patient information remains confidential

  
  

Qualifications:

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  High school diploma or GED required; associate or bachelor's degree preferred

  
  
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  5+ years of experience in healthcare reimbursement, medical billing, pharmacy coordination, or a related field (education may be substituted for some experience)

  
  
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  Familiarity with insurance processes, including Medicare, Medicaid, and commercial payers

  
  
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  Proficiency in Microsoft Excel, Word, and Outlook

  
  
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  Strong written and verbal communication skills

  
  
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  Excellent attention to detail, organizational skills, and customer service mindset

  
  
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  Ability to work independently and manage multiple priorities in a remote environment
  
  #ZR