Divisional HR Manager-11-001- SC/ Carson Divisional Headquarters (DHQ)

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Human Resources Manager (HRM) works closely with the Human Resources Director (HRD) to provide HR support, oversight, and consultation to all divisional leadership, field officers, and line managers regarding human resources functions and programs. These include recruitment, selection, orientation, leadership development and training, employee relations, HR-related policies and procedures, employment law, retention, compensation administration/internal equity, HRIS management reporting, OSHA/workers' compensation, and benefits enrollment. The HRM supervises all departmental HR Generalists.

The purpose of this position is to further the mission of The Salvation Army regarding people-related matters impacting the organization, so that the goals and objectives of the Southern California Division may be achieved, while ensuring that state laws/requirements and The Salvation Army's policies and procedures are adhered to throughout the division.

Primary responsibilities include providing counsel, coaching, and support to supervisors and managers in the areas of employee relations and administrative management support for the Southern California Division.

Essential Functions

The HRM must operate with the understanding that The Salvation Army is a church whose leadership consists of ordained clergy with a commitment to evangelical principles and values.

It is essential the HRM understand and support the mission of TSA and, through interfacing with the ecclesiastical leadership of the Southern California Division, assist in the application of values and principles consistent with established policy, practice, and procedure to HR-related business and legal issues.

This role includes the following expectations:

• Acts as an internal consultant to corps administration on people and organizational issues.
• Assists in the flow of communications related to Human Resources, on behalf of the HRD, to the corps, social service and program units, and Divisional Headquarters (DHQ) in the Southern California Division. This includes, but is not limited to, communication of Salvation Army policies and procedures and state and federal laws, rules, and regulations.
• Keeps field officers and program managers informed of changes in state and federal laws/requirements, current issues, and policies critical to HR functions.
• Provides guidance and advice related to personnel policies and procedures and employment law to all centers of operation in the division.
• Maintains regular contact with field officers and line managers through regular visits to assist them with HR matters and to understand their concerns, ideas, and issues.
• Responds in a timely manner to all requests for information or reports from multiple outside companies, agencies, partners, and vendors.
• Takes lead on assigned employee relations investigations regarding sexual harassment, discrimination, and hostile work environment claims. This may include conducting witness interviews, drafting detailed investigative reports, assisting managers in determining appropriate corrective action, and recommending remedial steps when appropriate.
• Ensures that complete, accurate, and detailed personnel and benefits records and databases are maintained for all employees.
• Oversee the ongoing I-9 audit project maintained by HRGs.
• Oversee the operation, compliance, and efficiency of the division personnel cyber filing system powered by DocuSign.
• Responsible for preparing the department for all audits.
• Works closely with the Payroll Department to resolve escalated HR/Payroll issues.
• Manages the benefits administration process and benefits open enrollment on an annual basis and ensures that all locations provide adequate benefits orientation.
• Provides coaching and feedback on how to improve individual or organizational performance.
• Facilitate several HR related training courses offered to the division for the division's HR Power Hour throughout the year.
• Provides training for supervisors and employees about HR-related issues affecting the workplace and assures that necessary education and materials are supplied to Salvation Army Officers, managers, and employees-through workshops, manuals, employee handbooks, and standardized reports.
• Ensures 100% compliance with California's training requirement for sexual harassment training for supervisors and employees.
• Ensures 100% compliance with the division's Authorized Drivers List, annual MVR's, and annual Decision Driving Training.
• Supervises all HR Generalists and provides coaching and support to HR Coordinators and the receptionist. Also provides guidance and counsel to the field HR Generalist.
• Manages the Employee of the Month program.
• Backup HRD in all absences to include sitting on Command Finance Counsel.
• Performs other duties as assigned by the HRD, which relate to the activities and functions of the Human Resources Department.

PAY RATE: $90-$105k/hr.

Working Conditions

Ability to walk, stand, bend squat climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift to 25lbs. Ability to grasp, push, and pull objects such as file cabinet drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications

• A bachelor's degree in human resources management, Psychology, Education or Business is required.
• A PHR/SPHR or PHR-CA/SPHR-CA certification is preferred.
• Strong experience in managing employee relations is a plus+
• Three (3) or more years of effective Human Resources Management experience is required. Experience in a non-profit setting is desirable.
• Recognized administrative and management skills on a scale, i.e., experienced working with a multi-site employer.
• The ability to work with the organizational leadership and corporate management on a wide range of personnel related issues and help those directly involved in ministry-oriented activities within The Salvation Army to include its social service programs.
• Demonstrated expertise in communications and interpersonal skills amongst diverse populations and cultural groups.

Skills, Knowledge & Abilities

• Must have a working knowledge of California labor laws, workers' compensation, health and welfare plans, salary administration and employee benefits.
• Strong experience in managing employee relations is a plus+
• This position is responsible for providing primary HR support to multiple locations. A customer-focused, consultative approach and the ability to establish strong working relationships are essential. The following are necessary for effective consultation:
• Ability to present him/herself in a poised and professional manner
• Ability to operate effectively in ambiguous situations
• Diplomatic; able to provide constructive, unbiased feedback to staff at all levels.
• Must possess exceptional verbal and written communication and interpersonal skills.
• Must be able to work proficiently with Microsoft Office software (MS Access, Excel, PowerPoint, Publisher and Word) and Lotus Notes.
• Must possess a valid CA Driver's License and be able to pass MVR search High degree of confidentiality.
• Several of the duties associated with this position require handling items of a sensitive and therefore confidential nature involving the organization, its personnel and officers. The highest level of security must be maintained in addressing oral and written communications as well as the filing of correspondence to protect the integrity of all concerned.

Need a high level of independence and initiative while working effectively as part of a team.

Personal Characteristics

• The ability to function with a high level of independence and initiative while working effectively as part of a team.
• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities.
• Superior interpersonal abilities. Ability to get along with diverse personalities, tactful, mature, flexible.
• Good reasoning abilities. Sound judgment.
• Good communication skills.
• Resourceful and well organized.
• Participative management style-advocate of team concept.
• Ability to establish credibility and be decisive-but able to recognize and support the organization's preferences and priorities.
• Results and people oriented but have sound judgment-ability to balance other business considerations. Service oriented, but assertive/persuasive.

Bachelors (required)

This position is responsible for providing primary HR support to multiple locations. A customer-focused, consultative approach and the ability to establish strong working relationships are essential. (required)
Strong experience in managing employee relations is a plus+ (preferred)
Must have a working knowledge of California labor laws, workers' compensation, health and welfare plans, salary administration and employee benefits. (required)
Experience in a non-profit setting is desirable. (preferred)
Three (3) or more years of effective Human Resources Management experience is required. (required)
A PHR/SPHR or PHR-CA/SPHR-CA certification is preferred. (preferred)
A bachelor's degree in human resources management, Psychology, Education or Business is required. (required)