Customer Fulfillment Analyst

Description

Looking for a job that can turn into a lifelong career? At Lactalis USA, we believe in promoting from within and giving our employees opportunities to grow. Whether you're starting fresh or bringing years of experience, we'll provide the tools and support you need to succeed!

Lactalis, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to nurturing the future by providing healthy and delicious dairy products that bring people together every day. We produce award-winning dairy products that bring people together every day. We offer an enviable range of dairy brands including Galbani, President, Kraft Natural Cheese, Cracker Barrel, Black Diamond, Parmalat, Siggi's, and Stonyfield Organic in addition to several brands imported from our affiliates in Europe.

We live by our core values-Ambition, Engagement, and Simplicity-and we're building a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, don't let that stop you from applying! We're eager to hear about your PASSION, your STORY, and how you can bring your EXPERTISE to help us make an impact.

From your PASSION to ours

The Customer Fulfillment Analyst will own, manage, and improve the customer fulfillment/allocation process for our customers. Additionally, the Customer Fulfillment Analyst will collaborate with Sales, Customer Supply Chain and other Supply Chain teams to align duties with the company's goals and values. The role reports to the Customer Service Manager.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Evaluate and assess sales priorities, inventory levels by Distribution Center, promotional calendars, new item introductions and production plans to distribute product to customer orders using advanced Excel skills, SAP program knowledge and decision-making skills.
• Manage the full end-to-end order to delivery business cycle for key customers.
• Own order and fulfillment processes for Electronic Data Interchange (EDI) or manual orders, shipments and delivery.
• Communicate with sales partners and customer buyers regarding service interruptions.
• Offer solutions to assigned customer accounts based upon specific customer or logistics initiatives.
• Collaborate with warehouse & transportation team members in identifying and resolving issues.
• Analyze existing order fulfillment processes for continuous improvement.
• Provide regular metric and/or other order management analysis to support team activities and workstreams.
• Serve as the primary point of contact for customer service teams regarding allocation-related inquiries and issues.
• Develop and maintain standard operating procedures for the allocation process to ensure consistency and efficiency.
• Participate in meeting customer service teams' metrics.

From your STORY to ours

Qualified applicants will contribute the following:

• Bachelor's degree in business administration or relevant field is required.
• 3+ years of order management, buying or inventory management experience is required.
• 3+ years of SAP experience is required.
• 3+ years of package goods experience is required.
• Understanding of Supply Chain processes is required.
• Demonstrated ability to analyze data and complex situations to identify causes and effects, selecting only appropriate information to make effective decisions.
• Proven capability in meeting the expectations and requirements of both internal and external clients and stakeholders, fostering satisfaction and loyalty to enhance company profitability.
• Demonstrated ability to determine priorities and allocate time and resources effectively to ensure the accomplishment of specific objectives with method and rigor.
• Proven success in building a logical approach (assessing situations, identifying causes, targeting solutions, and deploying them) to address problems or manage situations by leveraging knowledge and experience, and calling on other references and resources as necessary.
• Demonstrated ability to transmit and receive information clearly and communicate effectively with others by considering their point of view to respond appropriately. This includes using tact and diplomacy in all communications, as well as the ability to convey ideas and information (adjusting style, tone, and level of detail), both orally and in writing, in a way that engages all stakeholders and the audience.
• Demonstrated knowledge of computer-based communication applications (e.g., web-based applications, personal computers) and the ability to effectively use computer applications as well as other technologies, such as videoconferencing.
• Proven knowledge of global and job-specific software necessary for the role, and the ability to use it appropriately and professionally.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.