Service Manager

Service Manager

Central Power Systems & Services is a privately held company with deep roots going back to 1954.

Our Mission Statement isforging long lasting partnerships by providing first class customer support. We live that statement every single day.

We are looking for the right individual who shares our passion for the products, our desire for continued growth, and our commitment to build more meaningful customer relationships founded on trust and integrity. We support quick thinking, timely decisions, and fast action. A sense of urgency is critical in everything we do.

PRIMARY FUNCTION

Directly responsible for the management and/or supervision of the Service Department in its entirety as it relates to the goals of your perspective branch and Branch Manager.

PERSONNEL DEVELOPMENT

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  Working with recruitment and HR to maintain staff levels that appropriately support customer demand.

  
  

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  Working directly with personnel to ensure proper job function performance.

  
  

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  Maintaining continuous personnel improvement processes that include cross training and management support.

  
  

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  Communicating effectively with personnel to promote growth and high morale.

  
  

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  Working with other department managers to encourage cross departmental workflow.

  
  

DEPARTMENTAL PROCESS AND PROCEDURE

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  Maintaining and managing inventory levels that both enhance customer service and maintain corporate goals.

  
  

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  Ensuring established policies and procedures are being followed and performed accordingly.

  
  

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  Assisting with policy and procedure enhancements to encourage an environment that promotes an ease of business.

  
  

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  Hold weekly departmental meetings to address comments, questions and/or concerns as it relates to productivity of the department.

  
  

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  Other duties as assigned by Branch Manager

  
  

BUSINESS GROWTH

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  Regularly schedule time to spend in the market managing, maintaining and increasing customer relationships.

  
  

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  Regularly review the Monthly Operating Statement (M.O.S.) to measure:

  
  

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  Departmental financial state (forecast vs. current)

  
  

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  Areas for improvement

  
  

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  Staffing levels

  
  

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  Evaluating the market to determine appropriate means for gaining market share.

  
  

PHYSICAL REQUIREMENTS

Definitions:

Not Required = Not an essential physical function of the position.

Occasional = Position may involve this physical function 0 - 33% of the time

Frequent = Position may involve this physical function 34 - 66% of the time

Constant = Position may involve this physical function 67 - 100% of the time