Solutions Engineer, AT&T

Say hello to opportunities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We're currently looking for: The RingCentral Carrier Sales Engineer is a technical pre-sales specialist, responsible for partnering with AT&T Business segments, direct sellers, and their Channel Partners to drive technical sales of AT&T Office@Hand in the US Western States.

A Carrier Sales Engineer should have in-depth knowledge on the entire RingCentral Ecosystem including other UCaaS solutions, Legacy voice, data networking, and security.

Primary responsibilities include general partner enablement and training, conducting remote and onsite product demonstrations, co-selling, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include, but are not limited to business development, monitoring and supporting SE collaborative teams, manage customer feature requests and document for product team, lab testing, continued education on the platform and underlying technologies, and support AT&T's related internal and customer facing events.

Responsibilities

The primary objectives include working with end customers and partners to understand and translate their business requirements into solutions that can deliver business benefits. This also includes partner enablement and training, carrying our remote and onsite product demonstrations, and solution validation via Proof of Concepts (POC) for sales opportunities.

Job Duties:

• Align with key AT&T and Channel Partners to better understand opportunities and support requirements

• Provide in-region onsite support for AT&T and Customers

• Meet with the AT&T technical teams to serve as the subject matter expert (SME) for the solutions jointly created by RingCentral and AT&T

• Communicate AT&T Office@Hand and RingCentral value proposition to AT&T Sales and Technical Sales teams as well as targeted business customers

• Coordinate with RingCentral AT&T Office@Hand sales team, AT&T sales teams, AT&T Cloud Voice overlay team, and AT&T Sales Engineering teams to develop Sales Plans and Target Account Plans

• Ability to demonstrate AT&T Office@Hand solution to AT&T Sales/Technical Sales teams and targeted business customers

• Partner with Product team stakeholders to develop and prioritize Product roadmap

• Cultivate relationships with internal and external aligned Partners and resources

• Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements

• Keep up to date on relevant competitive solutions, products and services

• Support and participate, with other Sales Engineers, in performing advanced technical presentations for customers, and prospects, both remotely and in-person.

• Develop and maintain expert understanding of all RingCentral applications and products

• Represent AT&T/RingCentral at conferences, industry, and sales events

• Actively participate as a SME for RingCentral products and technologies

• Responsible for continued education on the platform and underlying technologies

• Become that trusted advisor into the Sales and Pre Sales community, providing world class operational and technical support when needed

• Provide direct support for the technical fulfillment of RFI's, RFQ's and RFP's in their assigned territory

To succeed in this role you must have experience in:

• 5+ years of experience serving in the capacity of a Technical Sales Engineer in a SaaS (Software as a Service) environment, or equivalent, relevant experience

• 5+ years of experience working in Solution Sales Engineering capacity selling directly to Service Providers

Desired Qualifications:

• Proven ability to provide technical leadership to the account team and engineers

• Ability to teach other members of the team and effectively manage a team of highly skilled Sales Engineers

• Must be able to coordinate across various groups and functional teams

• Ability to apply solutions, technology and products to a business opportunity

• Ability to partner and work in a co-selling environment with multiple cross functional teams

• Willingness to travel regularly throughout assigned region and manage flexible schedule

• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications

• Knowledge of VoIP, IMS, and data networking protocols

• Understanding of Service Providers provisioning, billing, and integration processes

• Understanding of customer communications requirements and business drivers for enterprise business markets

• Competitive knowledge including solution, technology and product offerings

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues

• Excellent written, oral, and presentation communication skills

• Bachelor's degree or equivalent military and/or work experience

• Experience with AT&T/RingCentral is a strong plus

• Moderate travel may be required

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral's Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the leading global cloud-based communications provider because we're not just selling solutions; we're powering human connections. That's why we're the largest and fastest-growing pure-play provider in our space.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in California, the compensation range for this position is between $133,700 and $248,300 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of July 31, 2025. Please apply prior to the deadline to be considered for the role.