Services Support Representative

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Services Support Representative

Location(s): Salt Lake City, UT

(Remote)

• Respond to moderately complex technical inquiries, leveraging guidelines and experience to resolve issues.
• Provide support for hardware, software, client-specific and commercial off-the-shelf (COTS) applications, and network/user administration.
• Escalate unresolved or complex issues to appropriate resolver teams or vendors.
• Apply strong problem-solving and analytical skills to troubleshoot user incidents efficiently.
• Assist Level 1 support agents with questions and provide guidance on handling client issues and service requests.
• Manage onboarding tasks including setup of laptops/desktops, user profiles, security access, and account credentials.

• High School Diploma or GED required.
• Associate degree or technical certification preferred.
• 1-2 years of experience in a technical support or service desk role.
• Familiarity with common operating systems (Windows, macOS), enterprise software, and network troubleshooting.
• Strong customer service and communication skills.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.