New Business Case Coordinator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: New Business Case Coordinator

Location(s): Des Moines, IA

Position Summary:

As a New Business Case Manager, you will be responsible for managing complex new business applications from initial receipt through to final closure. This role demands a high level of professionalism, technical aptitude, and the ability to build strong relationships with both internal teams and external clients.

Key Responsibilities:

• Manage all aspects of new business case processing, ensuring accuracy and efficiency from submission through closure.
• Serve as the primary point of contact for internal partners and external clients regarding case status, requirements, and resolution of issues.
• Prioritize and manage multiple cases simultaneously while maintaining service standards, even during peak periods or under tight deadlines.
• Use sound judgment to resolve complex case issues and make exception decisions when necessary.

Qualifications:

• Ability to develop a comprehensive understanding of insurance operations, products, and related concepts.
• For roles handling Individual Life products, strong knowledge of business and estate planning, and personal case structures is essential.
• High proficiency in computer systems, with strong keyboarding and data entry skills.
• Excellent organizational skills with the ability to handle frequent interruptions and shifting priorities.
• Strong written and verbal communication skills, with a keen eye for accuracy and detail.
• Demonstrated ability to maintain professionalism, tact, and diplomacy in challenging interactions.
• Proven decision-making ability, especially in complex casework and exception handling.
• Capacity to thrive in a fast-paced, evolving environment while maintaining accuracy and turnaround expectations.
• Effective interpersonal skills with a demonstrated ability to collaborate across diverse and demanding distribution channels.
• Must be a team-oriented professional with a positive, solutions-driven attitude.
• Strong leadership and presentation skills, with a proven ability to influence and inspire others.
• Ability to acquire and maintain deep product knowledge across all lines of business.

Additional Requirements:

• Compliance with the company's Code of Ethics, which includes standards for personal and business conduct and may extend to personal trading activities for you and your household members.