Associate Partner Success Consultant

We are hiring two Associate Partner Success Consultants!

Where you will work:

This position offers a hybrid work option up to 50%/40%/etc. remote and is based out of the St. Paul, MN or Normal, IL office location(s).

The contributions you will make:

This position supports the Partner Success team in managing partner and program relationships to ensure a positive and productive experience with ProPartners Financials platforms and input finance programs. The incumbent plays a key role in assisting with onboarding, training, and day-to-day platform engagement, while helping ensure internal alignment across teams. Collaborates closely with Partner Success Managers, Business Development, and internal teams to support implementation activities, gather feedback, and ensure system usage and partner expectations are well documented and communicated.

A typical day:

Partner Support and Program Coordination

• Supports the Partner Success team in managing partner and program relationships by helping track engagement and resolving day-to-day platform or program inquiries.
• Assist in monitoring platform usage and client engagement, flags potential issues or opportunities to the broader team.
• Helps maintain accurate program configurations and support internal follow-ups to ensure alignment with client expectations.

Business Development and Onboarding Support

• Assists in preparing platform demos and early-stage prospect discussions by supporting logistics and documenting requirements.
• Collaborates with the Partner Success and Business Development teams to support the handoff process from sales to onboarding.
• Helps coordinate implementation of readiness tasks, such as setup checklists, user account creation, and tracking deliverables.

Training and Adoption Assistance

• Contributes to the development of training resources, including how-to guides and support materials.
• Helps facilitate training sessions by managing logistics, collecting feedback, and answering basic platform questions.
• Supports partner engagement activities aimed at improving platform confidence and usage.

Process Improvement and Feedback Gathering

• Participates in collecting partner feedback through surveys, training debriefs, and support interactions.
• Helps document enhancement requests and identify common support themes or areas for improvement.
• Assists with internal testing of platform updates and communicate client-facing impact under the guidance of the Partner Success team.

The skills and experience we prefer you have:

• Associate's degree in agribusiness, business administration, communications, or a related field; or an equivalent combination of education and experience sufficient to perform the essential functions of the role.
• Minimum of 3 years of experience in a client support, training, or project coordination role, preferably in agriculture or financial services.
• Exposure to clients onboarding or training is preferred.
• Valid driver's license and willingness to travel as needed.
• Strong communication and interpersonal skills, with a willingness to learn and grow in a client-facing role.
• Detail-oriented and organized, with the ability to follow structured processes and handle multiple priorities.
• Basic understanding of ag lending or ag input programs is a plus.
• Proficiency in Microsoft Office; experience with CRM systems and virtual meeting platforms preferred.
• Positive attitude, adaptability, and eagerness to contribute in a team environment.

How we will take care of you:

Our job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.