|
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Contractor Digital
Location(s): Merrifield, VA
Skills:
- Ability to listen to calls, review reports, and analyze data to identify areas in Natural Language Processing (conversational banking) that need to be tuned and update the tuning engine. Individual should have the knowledge and be able to implement changes to the tuning engine after identifying in grammar and out of grammar sets or understanding why the recordings were not transcribed correctly. Would prefer the individual have skills for understanding how AudioCodes and Microsoft TTS/STT communicate with each other and the tools associated with researching unrecognized speech or false positives to then make proper adjustments to the tuning engine.
Top 3-4 must haves are
- Must have in depth knowledge and work experience of how to complete speech tuning in a voice recognition application.
- Must have understanding of what to look for in data analysis and recordings to determine best approach for improved recognition.
- Must be an audio engineer or specialist to be able to make the recommendations to vendor on what needs to be tuned.
- Needs to understand how to create custom speech and have working knowledge of Microsoft Speech Studio, Microsoft STT/TTS solutions, and preferably knowledge of AudioCodes portal or tuning process.
A Digital Engineer - Voice Testing designs, executes, and automates testing processes to ensure the quality, reliability, and performance of voice channel technologies and applications
- Expertise in voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions).
- Proficiency with voice testing tools.
- Experience in both manual and automated voice testing, including functionality, performance, and load testing for voice systems.
- Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholder.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
|
Ampcus, Inc
May 30, 2025