IT Business Solutions Analyst- Managed Services & Vendor Platforms

Join Aleron Group, a global workforce and business solutions company that builds relationships and empowers the workplace. Since 1957, we've been at the forefront of the workforce industry. Our renowned portfolio of companies, including Acara Solutions, Acara Solutions India, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct, delivers tailored talent solutions, workforce management, IT services, and more to meet the ever-evolving needs of our clients. We transform the workplace for people and businesses around the world.

• Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401(k)
• PTO, plus 10 paid holidays
• *Pay: $99,000 - $120,000
• Flexible work options available

The IT Business Solutions Analyst supports and configures enterprise IT systems, including major contingent labor VMS platforms (e.g., Elevate, Beeline, SAP Fieldglass, Workday VNDLY), internal timekeeping tools, and related staffing and recruiting solutions. This role works closely with internal teams, clients, and vendors to understand business needs, translate requirements into functional specifications, and leads the implementation and optimization of system solutions-particularly within the context of MSP and VMS programs.

Client Engagement & Relationship Management

• Collaborate with internal stakeholders, clients, and prospects to understand business processes and identify system solutions that meet operational and strategic goals.
• Present MSP/VMS implementation plans during the sales process, articulating value, timelines, and technical approaches to prospective clients. Review and contribute technical responses to RFPs and/or prospect Q&A.
• Demonstrate strong client-facing skills: manage relationships, troubleshoot and resolve issues, and foster long-term partnerships.
• Navigate and de-escalate challenges with demanding clients or vendors, using effective communication, negotiation, and problem-solving skills.

MSP/VMS Implementation & Subject Matter Expertise

• Lead and manage the implementation of Vendor Management Systems (VMS) within Managed Service Provider (MSP) programs, ensuring alignment with business objectives and client requirements.
• Operate as a subject matter expert (SME) for VMS-related issue resolution, liaise with VMS partners, advise on platform-specific nuances, best practices, and practical solutions to MSP program challenges.
• Ensure third-party vendors meet all compliance and audit (e.g., SOC) requirements and support internal data privacy and security policies.

Business Analysis & Functional Design

• Translate business needs into detailed functional specifications, defining system behavior, data flows, and integration points.
• Identify opportunities for process improvement and recommend system enhancements, including the use of automation and AI technologies.
• Maintain awareness of industry trends, compliance standards (e.g., GDPR), and emerging technologies to inform system strategy.

System Configuration & Integration

• Design and configure systems in alignment with functional specifications and industry best practices.
• Ensure all system integrations are tested, documented, monitored, and maintained for operational continuity.
• Work closely with internal teams and third-party technical resources to ensure accurate development and deployment of system solutions.

Testing & Quality Assurance

• Drive and coordinate User Acceptance Testing (UAT): develop test scripts, oversee test execution, document results, and ensure readiness for production.
• Conduct unit, integration, and UAT testing to validate system functionality and compliance with business requirements.

Technical Operations & Support

• Monitor and maintain system integrations and performance metrics, identifying issues and ensuring optimal operation.
• Provide post-implementation support, including issue resolution, change management, and system optimization.
• Adhere to company and customer data privacy, security policies, and compliance standards.

Required:

• Bachelor's degree or equivalent relevant experience.
• Demonstrated expertise in implementing MSP programs and VMS platforms, with experience in full project lifecycle.
• In-depth knowledge of VMS and MSP concepts, with hands-on experience in system deployment and configuration.
• Proven ability to translate complex business needs into effective system solutions.
• Strong analytical and problem-solving skills, including experience with troubleshooting system and integration issues.
• Experience with system administration, performance metrics, and reporting tools.
• Excellent verbal and written communication skills; capable of engaging technical and non-technical stakeholders.
• Client-facing experience with a focus on relationship management and successful service delivery.
• Ability to work independently and collaboratively across teams.
• Proficiency in relevant tools and platforms.
• Experience with data analysis and reporting.

Preferred:

• Working knowledge of payroll, timekeeping, and core HR systems and data.
• Familiarity with cloud computing environments and SaaS models.
• Experience working within audit and compliance frameworks (e.g., SOC, GDPR).
• Intermediate Excel skills, including pivot tables, formulas, and data manipulation.
• Experience using ticketing systems for managing incidents, requests, and changes.

• This role operates in a modern, hybrid work environment, utilizing technology such as laptops, video conferencing tools, cloud-based applications, and collaborative platforms. Flexibility for remote work is supported, while in-office settings may still involve the use of standard office equipment like computers, telephones, and printers.
• The physical demands described here are representative of those required for an employee to successfully perform the essential functions of this job. While carrying out job duties, the employee must regularly be able to speak clearly and hear effectively to communicate with others. The role also frequently requires standing, walking, using hands for fine motor tasks, and reaching with arms.

Additional Information:

• This job description is subject to change and may be adjusted to meet the company's needs.
• Upon receiving an offer of employment, candidates will be required to undergo a background check and drug screening. Depending on the role, additional industry-specific skills testing may also be necessary prior to placement.
• Occasional travel may be required to represent the company, based on business needs.