Sr. Business Process & Data Analyst - 135425

Enrollment Management (EM) is a multi-unit department within the Office of the Executive Vice Chancellor-Academic Affairs. The department is led by the Associate Vice Chancellor for Enrollment Management (AVC EM), who serves as the Chief Enrollment Officer and Chief Outreach Officer of the University. EM comprises multiple high-profile, core functional units including: the Office of Undergraduate Admissions, Office of the Registrar, Financial Aid & Scholarships Office, Cal-SOAP, Creative Services, Enrollment Analytics, and the Business Office. We work to advance the academic and public service missions of UC San Diego by ensuring equitable access to education and empowering students throughout their educational journeys.

The Financial Aid and Scholarships (FAS) Office works collaboratively with the rest of Enrollment Management and other campus partners to support students from their recruitment, initial enrollment and through degree completion. The office works to ensure all admitted and continuing students have adequate financial resources available to attend UC San Diego. The FAS Office administers over $550 million in support to undergraduate students and $15 million to graduate/professional level students (excluding Health Sciences). About 70% of undergraduates receive some form of support, with this number growing each year. The staff provides outreach services, counseling, eligibility and verification determination, budgeting, awarding, reconciliation of payments, and federal, state, and university reporting.

Under general supervision, serves as Sr. Business Process Analyst for functions that are of major scope and complexity and as a project leader for developing, implementing, maintaining and executing financial aid and scholarship in house systems for the Financial Aid and Scholarships Office. Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Utilizes third party software. Skills and knowledge include strong technical knowledge and experience in similar student systems environment, project management experience, and excellent written and verbal skills. Actual experience in scheduling, executing, and maintaining in house systems and business processes as well as quality control analysis and comprehensive testing and reporting.

• Available to work evenings/weekends during peak periods; some domestic travel may be expected.

• Candidates may be subjected to skills assessment.

• Demonstrated experience with difficult beta testing and quality assurance for program/module enhancements and modifications to support complex financial aid business processes. Demonstrated testing and test planning skills.

• Thorough knowledge of business and process analysis functions. Demonstrated knowledge of financial aid business processes.

• Knowledge of student information systems and related financial systems that are required to deliver mission critical services.

• Demonstrated knowledge of their party tools such as SQL and Access.

• Thorough Knowledge of related areas of IT. Demonstrated superior understanding of logic, understanding of advanced computer systems and automated data processing and web based technology, including a general knowledge of current development and technology in the data processing/telecommunications field, knowledge of computer interface media, data communication and their data formatting, storage, transporting, and backup capabilities.

• Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.

• In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description.

• Demonstrated ability to work with others from diverse backgrounds.

• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills. Demonstrated experience in problem solving techniques with online, interactive administrative and student service information system. Ability to think creatively and efficiently to analyze and solve problems and to develop new systems plans, including the ability to plan and organize day-to-day workload on short and long-term projects.

• Broad knowledge relating to software design.

• Thorough knowledge of business processes and procedures. Ability to consult with, understand and interpret users' data needs and develop new business processes using third party software to meet those needs. (For example, analysis, projection studies and statistical reports.)

• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization. Ability to train users in a positive and thorough manner on the use of software support tools, automated systems, data transfer and IBM mainframe access. Excellent interpersonal skills including tact, diplomacy, and flexibility to communicate in a helpful, effective and informative manner in person, by telephone, and by email.

• Strong technical knowledge and experience in the development, implementation and maintenance of administrative and student service information systems in a pc-based network environment.

• Proven project leadership ability and experience in organizing the work of several staff engaged in the development, implementation and maintenance of sophisticated networked applications.

• Demonstrated experience in quality control processes and analytical review of data and processes to ensure accuracy of outcomes.

• Ability to evaluate workload and available resources and adjust team resources to meet priorities as required.

• Demonstrated ability to adapt to frequent interruptions and a fluctuating workload, including the ability to work under pressure to meet deadlines while handling multiple priorities.

• Demonstrated skill in performing all work at the highest levels of accuracy and completeness.

• Job offer is contingent upon a satisfactory clearance based on background check results.

• Duties may require direct contact with children (defined as individuals under the age of 18). Completion of the Child Abuse and Neglect Reporting Act (CANRA) form is required.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

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