Sales Operations Lead

At MacDonald-Miller Facility Solutions("MacMiller") wemake buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1500 employees across15offices, there is a breadth and variety of work to keep you engaged and inspired.

We enjoy a well-respected history of exceeding our customers' expectations andexecuting with distinction. Our clients trust their toughest projects with our integrated teams, including:

• New construction -Engineering, fabrication and installation of mechanical systems for new projectsfollowing leanconstructionpractices
• Special projects-Retrofits and mechanical repairsfor existing buildings for new efficiencies
• Service - scheduledpreventativemaintenance ensuring tenantcomfort,and 24/7 emergency response
• Building performance-Controlsystems, fault detection,energy services and remote monitoring
• Performance Contracting -- Sustainable Solutions: Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients

People love to work at MacDonald-Miller, and it's because we all share the same Core Culture Values:

• Collaboration - Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication- We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety- Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families.
• Community - We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation- We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun!- Take the work seriously, but never take ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Sales Operations Lead: This is where you come in.

We are seeking a Sales Operations Lead to support our Performance Contracting Business Unit, which serves both public and private sector markets. This role will work closely with the Performance Contracting Business Unit Leader, the Director of Sales - Energy & Sustainability, and the Sales Strategy Manager.

In addition to core responsibilities, the Sales Operations Lead will play a key role in driving sales strategies, improving operational efficiency, and managing sales data to help the business unit achieve its goals. This position is also instrumental in advancing Energy Management initiatives-including decarbonization and sustainability-by integrating these efforts into sales strategies and client interactions.

The ideal candidate will have a strong background in sales operations, CRM administration, financial reporting, and sustainability-focused business initiatives, along with a passion for supporting team performance and accountability.

The Sales Operations Lead reports to Caleb Bradford, Sales Strategy Manager, and is part of a collaborative team focused on a range of high-impact initiatives. This highly visible role offers the opportunity to engage with stakeholders across all levels and functions of the organization, making a meaningful impact on the continued growth of our business.

Top 5 things to deliver in the first year to be a hero:

1. Financial Reporting & Insights
   Deliver accurate monthly financial reports and CRM analytics. Build real-time KPI dashboards, analyze trends, and provide actionable insights to leadership.
2. Sales Strategy & Enablement
   Partner with leadership to refine sales strategies, manage high-stakes proposals, and support execution. Implement 1:1 coaching scorecards and develop case studies to support business growth.
3. Market & Sustainability Integration
   Tailor solutions to regional markets, gather client feedback, and co-develop go-to-market plans. Integrate sustainability and decarbonization initiatives into offerings.
4. CRM & Data Management
   Ensure CRM accuracy and lead a weekly governance council. Partner with BI for predictive analytics and maintain alignment of sales data, forecasts, and ROI.
5. Cross-Functional & Operational Alignment
   Strengthen coordination between internal teams. Align sales and ops on shared goals, integrate sustainability into strategies, and monitor SLA adherence with regular reporting.

Your Background: What kind of person will thrive in this role?

You should have...

• Bachelor's degree in Business, Finance, Marketing, Environmental Science, or a related field
• 5+ years of experience in sales operations, business analysis, or a similar role
• Strong analytical skills with proven experience in financial reporting and CRM management
• Proficiency in CRM platforms, data analytics tools, and the Adobe Creative Cloud Suite
• Experience or interest in sustainability, energy efficiency, or decarbonization initiatives is a plus

And everyone you work with should describe you as someone who...

• Thrives in a fast-paced environment and effectively manages multiple priorities
• Communicates clearly and collaborates seamlessly across functions
• Excels at technical writing, translating complex performance contracting concepts for both internal teams and non-technical customers
• Has strong analytical skills, with experience supporting predictive modeling and business intelligence integration

And you should be motivated by...

• Taking initiative to learn, solve problems, and drive results independently-this role rewards self-starters, not those who need hand-holding
• Thriving in a fast-paced, performance-driven environment where you're empowered to grow, take on more responsibility, and exceed expectations year over year
• Being part of a fun, transparent workplace that values innovation, teamwork, and a supportive culture

Compensation: $33/hour to $40/hour

MacDonald-Miller Facility Solutions presently provides employee coverage for:

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

Where you will work

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.

Interested in learning more?

If you're ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.