Member Service Associate - Western Ave Branch

ABOUT THE TEAM

If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career.In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. Display ownership of the branch and lobby to ensure positive member experience and efficient operations.

This role will be assigned to our Western Ave Branch; however, you will support the branches within our Capital South Region which includes our Park South, Arbor Hill, Patroon Creek, and Albany Branch locations including Empire Plaza and One Commerce.

WHAT YOU'LL DO

• Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.

• Accurately process financial service transactions while maintaining a cash drawer.

• Act as a first line of defense in detecting and reporting fraud or irregular activities.

• Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.

• Respond to general member inquiries related to general information, products/services, lending, etc.

• Problem-solve and resolve member issues in a timely manner.

• Promote awareness and education of self-service resources, including all digital channel offerings.

• Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.

• Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.

• Achievement of goals and objectives provided by management.

• Ensure compliance with all applicable policies, procedures, and regulatory guidelines.

LET'S TALK IF YOU

• Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.

• Have excellent interpersonal skills.

• Are flexible to work out of any location at any time, as business needs dictate.

• Have the ability to lift at least 10 pounds and stand for long periods of time.

TO THRIVE AT BROADVIEW YOU NEED

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.

• To be able to operate in a rapidly changing dynamic environment.

• Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Starting Compensation:$20.00 - 21.00/hr., plus a competitive benefits package