Client Success Specialist

We're Not Just in the Packaging Business-We're in the "Wow" Business

Pregis is Hiring!

Why Join Pregis?

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

Position: Client Success Specialist - Indianapolis, IN

About Pregis

At Pregis, our work is driven by innovation, strengthened through collaboration, centered on our customers, and guided by a commitment to integrity in everything we do. As a leader in protective packaging, we deliver smart, sustainable solutions that help our partners operate more efficiently and responsibly. Our team is passionate about solving problems, exceeding expectations, and protecting what matters most - for businesses, consumers, and the planet.

Position Overview

Pregis is seeking a Client Success Specialist to join our Client Success team and serve as a dedicated technical partner for one of our valued customers in Indianapolis, IN. This is an onsite role that plays a critical part in ensuring optimal performance and uptime of Pregis packaging automation equipment.

As a member of the Client Success team, you'll work closely with both the customer and Pregis support resources to provide a hands-on white glove service, proactively identifying improvement opportunities, and ensuring a seamless customer experience. You'll be embedded in the customer's day-to-day operations, building trust through consistent support, relationships, technical expertise, and a deep understanding of the customer's goals.

Your Impact

• Deliver daily onsite support for Pregis equipment - installing, maintaining, troubleshooting, and optimizing system performance
• Collaborate with the customer to identify operational needs and proactively recommend improvements
• Serve as a trusted technical advisor, ensuring our packaging systems align with customer KPIs and production goals
• Train customer staff on equipment usage, routine maintenance, data collection, and safety procedures
• Document all service work, updates, and recommendations clearly and promptly
• Act as the communication bridge between the customer and Pregis Sales, technical product development engineering, and Client Success teams
• Ensure all safety protocols are followed when working around equipment and moving machinery

• Load packaging materials. Clear jams and perform quick adjustments. Replace consumables such as labels and tape.

• This is position requires flexibility to support alternate shifts when needed.

What You Bring

• Strong focus on customer satisfaction and a proactive, improvement-minded attitude
• Hands-on mechanical or electromechanical experience with equipment or machinery
• Ability to work independently while maintaining a high level of communication and collaboration
• Comfort with using digital tools like Microsoft Office or Teams
• Associate degree, technical training, or equivalent hands-on experience (bachelor's degree preferred)
• Excellent troubleshooting, organization, and time management skills

Working Conditions

• Onsite at a manufacturing or warehouse facility
• Frequent walking, standing, reaching, and lifting
• Ability to navigate tight spaces, use ladders or steps, and tolerate noise or temperature changes

Travel

• Minimal travel required; primarily onsite at the customer's Indianapolis location
• Occasional domestic travel for onboarding or training
• On-call availability as needed

Why Join Pregis

As part of the Client Success team, you won't just support equipment - you'll build lasting partnerships. Pregis is a place where your voice is heard, your growth is supported, and your work directly contributes to delivering value for customers every day. If you align with our values and bring the right experience or mindset, we encourage you to apply.

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.

Visit us at www.pregis.com for more information about Pregis LLC.