Account Analyst I-(Rhea County, TN ONLY)Close Date 7/21/2025

Description

General Purpose of Job

The Loan Servicing Account Analyst I is expected to maintain a positive attitude and professional work atmosphere while properly maintaining their processing queues by accurately processing borrower requests, processing guarantor reports, updates and school certifications. The position requires attention to detail to maintain a certain level of processing.

Attendance Requirements

Regular attendance is an essential function of this job position.

Duties and Responsibilities (Daily and Monthly)

• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers, and management.
• Process necessary enrollment or demographic changes received from guarantors, borrowers, schools, National Student Loan Clearinghouse (CH) and National Student Loan Data System (NSLDS)
• Respond to credit disputes or update requests received from borrowers.
• Answer incoming emails from borrowers.
• Process select document tasks as they are assigned daily utilizing the appropriate guidelines and manuals.
• Advise Sup/TL prior to 3:00pm if assistance is required in completing daily tasks.
• Maintain department processing standards: required # of tasks per hour and monthly Quality Assurance score of 97% or higher on all completed tasks.
• Perform miscellaneous data entry projects as assigned by the department supervisor to assist Edfinancial with achieving its objectives.
• If an employee has an account with Edfinancial, they may not process any changes on their account, the account of a friend, or an account with any conflicts of interest. Any changes that do need to be made will be completed by leadership.

Security and Privacy Responsibilities

All employees have the following security and privacy responsibilities:

• Complete required security and privacy training timely.
• Abide by all corporate security and privacy policies.
• Report all suspected incidents to the Security & Risk Team promptly.
• Safeguard all company assets and credentials in their possession.
• Safeguard all sensitive personally identifiable information[1] must be protected and used only for business purposes.