Customer Service Representative

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Tinley Park
Jun 04, 2025
Description Handling all customer inquires both over the phone and via email quickly and effectively Inbound Calls - 25-50+ a day Emails - 50-100+ a day Answering questions customers have about shipping, product availability and pricing Research questions and use systems to provide customer with the best experience Create cases for issues customers have. Coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied Direct customer communication by a variety of channels, order management and across the fulfillment chain Provide information and exception management Provide transparency to customers using critical thinking and problem-solving techniques Handling both internal and external customer inquiries as well as provide proactive solutions Delivering a frictionless customer experience. Reports to Supervisor of Customer Experience The company is known for providing world class Customer Experience. Team members are provided extensive on the job training to fully prepare them for their role. Hours: Monday - Friday 8:30am - 5pm Skills & Qualifications - 2+ years of customer service experience - Microsoft Outlook, Microsoft Word - General Computer Skills - Email Communication - Inbound Phone experience 50+ volume - HS diploma Nice Haves: - CRM - Microsoft Dynamics - Microsoft Excel Soft Skills: - Problem solve - being resourceful to look up answers and check inventory levels - Email communication - Positive Attitude - Attention to detail - Professional - accountability - Working independently Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tinley Park,IL. Application Deadline This position is anticipated to close on Jun 17, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.