Membership Services Compliance Coordinator (Madison)

UW Credit Union is seeking a Membership Services Compliance Coordinator to play a vital role in maintaining regulatory and operational excellence within our Membership Services division. As a brand-new role, this position offers a unique opportunity to shape how we approach compliance in a growing department, making a direct impact from day one.

Are you a compliance-minded professional with a knack for navigating ambiguity? As a subject matter expert in deposit regulations, including electronic funds transfers, you will assess current processes and identify areas for improvement. You'll then recommend and implement changes to ensure alignment with internal policies and state and federal regulations.

Reporting to the Deposit Services Manager, you'll serve as a trusted advisor, verifying the accuracy of transactions, identifying and resolving discrepancies, and ensuring our processes meet the highest standards of compliance.

The Membership Services Compliance Coordinator role is perfect for someone who thrives in a fast-paced, ever-changing environment. You'll play a key role in audits and examinations, collaborating across teams to address findings and manage risk. We're looking for a detail-oriented problem solver who's comfortable navigating ambiguity and can influence without direct authority. If you're passionate about driving compliance forward and guiding others through complex regulatory challenges, this is your chance to make a meaningful impact at an award-winning organization that values innovation, collaboration, and integrity.

Why Work for UW Credit Union?

Join one of Wisconsin's premier financial institutions, a 2025 Top Workplaces USA and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:

21.5+ days of annual paid time off
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable reward bonus
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Free bus pass
• Employee Assistance Program
• Hybrid work environment: minimum 3 days a week on-site (one of those day's being Friday)
• Salary: $68,000 - $78,000; Mid-point is $75,400
• And more!

What You'll Do

Audit and Compliance Management - 50%

• Lead and support internal and external audits by managing all related activities, ensuring timely completion, and resolving findings in collaboration with key stakeholders.
• Serve as the primary compliance contact for Membership Services, analyzing and presenting audit results and compliance reports to senior leadership with actionable recommendations.
• Monitor regulatory changes and proactively integrate new requirements into policies, procedures, and risk assessment tools.
• Review and refine deposit compliance procedures to ensure clarity, accuracy, and alignment with current regulations and internal standards.
• Investigate compliance issues, perform quality reviews, and partner with internal teams to implement corrective actions and prevent future risks.

Risk Management - 25%

• Oversee system upgrades and software changes to ensure compliance and operational procedures remain accurate and effective.
• Collaborate with project teams to evaluate regulatory impact, minimize risk, and ensure alignment with policies during system or process changes.
• Serve as a compliance subject matter expert, staying current on deposit regulations and leading initiatives such as disaster recovery planning and regulatory integration.

Compliance Operations and Cross-Functional Support - 15%

• Partner with cross-functional teams to deliver training, guidance, and support on updated procedures and deposit compliance issues.
• Build strong relationships with internal stakeholders to ensure consistent communication, transparency, and alignment on compliance efforts and audit outcomes.
• Collaborate on bi-annual risk assessments and use data analysis to identify trends, highlight areas of improvement, and reduce compliance risk.

Champion Engagement and Continuous Learning and Development - 10%

• Maintain deep expertise in Membership Services operations, products, and compliance requirements, with a focus on specialized account types like Business, IRA, Trust, and Estate accounts.
• Serve as a mentor and role model by supporting onboarding efforts, promoting DEI initiatives, and championing change through collaboration and innovation.

What You'll Need to Succeed

• 6+ years of experience in compliance coordination and working cross-functionally within a financial institution.
• Direct experience in deposit operations, including deposit account management and review, preferred.
• Strong ability to prioritize tasks, manage workload efficiently, and meet deadlines consistently.
• Excellent investigative, analytical, decision-making, and problem-solving skills with a keen eye for detail and irregularities.
• Effective verbal and written communication skills, with the ability to simplify complex topics for diverse audiences.
• Comfortable working independently and driving initiatives forward, while also collaborating effectively within teams.
• Skilled at influencing and consulting with leaders across the organization without direct authority.
• Deep understanding of the financial industry and risk appetite, with the ability to think critically and make informed recommendations balancing compliance and business needs.

Additional Information to Know

• We are currently hiring 1 Membership Services Compliance Coordinator but posted in both our Madison and Milwaukee market
• The position could work at 1 of 2 locations
  • 8401 Excelsior Drive, Madison WI
  • 2323 N. Mayfair Rd, Milwaukee WI
• Apply to the location you are interested in working at
  • This post is for our Madison location

UW Credit Union is dedicated to cultivating a workplace that fosters a sense of belonging for all individuals and proudly upholds the principles of Equal Employment Opportunity (EEO). We highly value the unique perspectives and qualities that each person brings to our organization. Our recruitment, hiring, development, and promotion processes are based on an individual's qualifications and demonstrated abilities. Our policy is to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristics protected by federal, state, or local laws. If you require a reasonable accommodation for any part of the employment process, please emailemployment@uwcu.org.