INTAKE WORKER/COORD

Heartland Behavioral Health Services has been providing care for children and adolescents for over 100 years in Nevada, Missouri. We treat male and female patients ages 4 through 17 in both acute as well as residential programs for conditions ranging from depression, anxiety and other mood disorders to recovering from a traumatic event. All of our programs have been designed and tailored to help our patients grow and prosper.

Heartland is nestled within 50 secluded acres in Nevada, Missouri, providing the perfect rural area setting for our residents to heal and grow. A reprieve from everyday life, our peaceful environment allows residents to return to the basics and reconnect with themselves and others. We also offer leisure activities, such as baseball, basketball and an equestrian program, that allow children and adolescents to enjoy themselves while building self-confidence, trust and teamwork.

JOIN OUR TEAM AND SUPPORT OUR MISSION "WE CHANGING LIVES."

THE INTAKE COORDINATOR POSITION -

Provides support in admission staff on their shift. Performs various duties related to working with families and referral sources for admission processes. Supports various insurance and financial counseling functions related to ensuring financial payments and follow-up paperwork completion. Performs back-up functions of taking in-take calls and authorization approvals. Provides leadership to other intake staff and ensures that the department is completing required procedures.

QUALIFICATIONS (skills, knowledge, abilities):

1. At least 2 years experience working in the mental health field.
2. Individual will have strong working knowledge of insurance verification, medical necessity requirements for both acute and residential treatment and benefit plans.
3. Individual will demonstrate an ability to utilize Microsoft Word, Excel and other hospital specific programs.
4. Individual will be detail orientated and have an experience in providing quality customer service.
5. Individual will possess skills with data entry and clerical tasks

WORKING CONDITIONS:

1. Physical Requirements: A wide range of motor activity is required in performing job responsibilities. The majority of activity will be standing, walking, bending, and lifting as necessary in the office setting. Ability to ascent and descent stairs in a timely fashion and sit long periods of time sorting paperwork and keyboarding.
2. Mental/Visual/Auditory: Concentration and attention to detail are necessary to evaluate the job duty. Ability to cope with the mental and emotional stress of the position. Must be able to see and hear, or use prosthetics that will enable the senses to function adequately to ensure that the requirements of the position may be fully met.
3. Environment: The environment is an enclosed building subject to occasional inconveniences such as heating, cooling, ventilation and noise disturbances. Out of the building situations may occur.
4. Tools/Equipment Used: Daily use of computers, printers, telephone and fax machines, copier, etc.

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com