Mgr Customer Data Analytics

Develops global data strategy and analysis for the customer services division to drive customer interaction support, customer segmentation, personalization and overall customer relationship management (CRM) capabilities.

Essential Functions

• Provides department support In developing/defining appropriate metrics to measure results against.
• Provides analysis to identify problem areas and opportunity for improvement.
• Conducts root cause analysis and recommend solutions to improve performance of people, processes, and technology across the customer services division.
• Perform other duties as assigned.

At FedEx, excellent data and insights are at the heart of every good business decision. As a Manager of Digital Product Analytics, you will lead FedEx towards data-driven decision-making that drives business success. In this role, you will lead a team of data professionals in producing digital insights for key audiences, creating meaningful data visualizations, and developing data-driven strategies.

Responsibilities:

• Develop and execute a world-class digital analytics strategy, and execute against it
• Manage and mentor a team of digital data professionals, fostering a culture of thought leadership and actionable insights
• Lead the team in the collection, analysis, and visualization of digital data from multiple sources
• Develop actionable insights and recommendations to improve the effectiveness and revenue of digital products
• Collaborate with cross-functional teams to stakeholders have critical data streams
• Create and maintain best-in-class balanced dashboards and reports, ensuring accuracy and relevance
• Conduct statistical and quantitative analysis, including predictive modeling to drive decision making
• Communicate findings and recommendations to stakeholders through clear and compelling presentations and reports
• Stay updated on the latest analytics tools, trends, and technologies and push to continuously improve processes
• Explore machine learning models to solve critical business problems and optimize processes
• Perform other duties as assigned

Knowledge, Skills, and Abilities:

• Proven leadership skills
• Proficiency in analytics tools like SQL, Adobe Analytics, Power BI, Python, Databricks, and Amplitude.
• Advanced quantitative and statistical skills
• Superior problem-solving skills as well as the ability to act on ideas autonomously
• Excellent communication and leadership skills, with the ability to influence and engage stakeholders at all levels
• Prior experience leading an insights and analytics team
• Experience with machine learning and AI tools
• Advanced modeling skills
• Experience automating manual data processes
• Strong organization and documentation skills
• Growth and innovation focused for continuous improvement

Minimum Education

Bachelor's Degree/equivalent in business, finance, statistics, engineering or related quantitative discipline.

Minimum Experience

Five (5) years experience in business analysis, financial analysis, computer modeling or simulation and professional planning.

More advanced degrees may offset experience requirements. A related Master's Degree equals two (2) years experience.

Knowledge, Skills, and Abilities

Knowledge of fourth generation languages (4GL), client/server and browser-based reporting and analytics tools.

Strong knowledge of systems and operations.

Strong basic management, human relations and communications skills.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: U.S. Pay Range: $9,208.38/month - $16,575.08/month

Additional Details: This position may be located anywhere within the United States excluding Alaska, Hawaii and US territories. Depending on your location, you may be required to work at a FedEx Campus location several times per week.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)